Claims Coordinator

The Suddath Companies • Jacksonville, FL

1d

About The Position

Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. What We Offer! A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching Weekly pay for hourly-paid employees. Biweekly pay for salaried employees. Paid Time Off (PTO) and paid company holidays A tuition reimbursement plan where employees are encouraged to continue their education and development For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. General position summary: Provide clerical support to the claims department. Responsible for managing a department shared inbox. Answer incoming calls from the department workgroup and provide a one-call resolution. Essential Duties & Responsibilities: Responsible for managing a department shared inbox daily First point of contact for member information requests and disputes Create new manual claims as needed within same day of receipt Completes claim payments within required timeframes Updates Government website with claim changes as needed Updates claims system with rebuttal status within 2 business days of receipt Make necessary changes in claims system according to payments and/or rebuttals Answer incoming calls from the department workgroup and provide a one-call resolution Cross-training as necessary Provide clerical support to the claims department Ability to work overtime as required Job Skills: Excellent verbal and written communication skills Highly customer service oriented Ability to prioritize and re-prioritize as situations and needs change throughout the workday Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work Excellent teamwork and interpersonal skills required Excellent attention to detail and follow through Ability to develop and maintain positive working relationships with internal and external customers Military and/or transportation industries experience preferred Experience in a multi-dimensional role where customer contact is both written and verbal Aptitude for working under deadlines and within specific timeframes Self-motivated; works with urgency Education & Experience: High school diploma or general education degree (GED) required; two to three years of experience in customer service and administrative. Prior experience in the moving industry preferred, or a combination of education and experience. Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports. Ability to speak effectively before groups of customers or employees of organization. Excellent written and verbal communication skills. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Operations: To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties. Planning/Organization: Ability to prioritize and re-prioritize as situations and needs change throughout the workday Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work Certificates/Licenses/Registrations: None required. Travel: No travel required. Supervisory Responsibilities: No supervisory responsibilities Other Duties & Responsibilities: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Working Conditions: Cubicle working environment Noise level in the work environment is usually moderate Physical/Environmental Demands: Activity: Stand - under 1/3 time Walk - under 1/3 time Sit – over 2/3 time Use hands to finger, handle, or feel - over 2/3 time Reach with hands and arms – 1/3 to 2/3 time Climb or balance – none Stoop, kneel, crouch or crawl – under 1/3 time Talk or hear – over 1/3 to 2/3 time Taste or smell – none Other - none Physical Activity Level: The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms. Manual Dexterity: Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. Special Vision Requirements: Specific vision abilities required by this job include close vision and ability to adjust focus. The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. The Suddath Companies moves people and businesses together with our group of privately-owned companies and family of brands, including Perdue and Phase Integration. Our mission is to serve our customers, communities and each other with the highest level of care, making lives easier by delivering in the moments that matter. Since our inception more than 100 years ago, our values have been and continue to be at the foundation of everything we do. They are: Trust We foster an environment of trust through our integrity, dependability and accountability. We fulfill our promises to each other and our customers. Innovation We look for ways to continuously improve our customer and employee experience by challenging the status quo, taking smart risks and learning from mistakes. Teamwork We collaborate through common goals as one team, welcoming the diversity of ideas, encouraging and supporting one another and celebrating contributions. Caring We show empathy in all that we do, operating with compassion and understanding. We promote a safe and healthy work environment. Agility We overcome challenges by being nimble and resilient, quickly accepting, driving and adapting to change. The Suddath Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED

Requirements

• Excellent verbal and written communication skills
• Highly customer service oriented
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
• Excellent teamwork and interpersonal skills required
• Excellent attention to detail and follow through
• Ability to develop and maintain positive working relationships with internal and external customers
• Experience in a multi-dimensional role where customer contact is both written and verbal
• Aptitude for working under deadlines and within specific timeframes
• Self-motivated; works with urgency
• High school diploma or general education degree (GED) required; two to three years of experience in customer service and administrative.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports.
• Ability to speak effectively before groups of customers or employees of organization.
• Excellent written and verbal communication skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties.
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work

Nice To Haves

• Military and/or transportation industries experience preferred
• Prior experience in the moving industry preferred, or a combination of education and experience.

Responsibilities

• Responsible for managing a department shared inbox daily
• First point of contact for member information requests and disputes
• Create new manual claims as needed within same day of receipt
• Completes claim payments within required timeframes
• Updates Government website with claim changes as needed
• Updates claims system with rebuttal status within 2 business days of receipt
• Make necessary changes in claims system according to payments and/or rebuttals
• Answer incoming calls from the department workgroup and provide a one-call resolution
• Cross-training as necessary
• Provide clerical support to the claims department
• Ability to work overtime as required

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.
• Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED