Claims Coordinator/Physical Damage Adjuster

Hirschbach Motor Lines•Dubuque, IA

32d

About The Position

The Physical Damage Adjuster is responsible for independently managing a broad range of physical damage claims for the company’s fleet, including trucks, trailers, and other equipment. This role involves coordinating repairs, negotiating with vendors, collaborating across departments, and resolving claims efficiently. The Adjuster operates with a high level of autonomy, demonstrates strong technical expertise, and supports the development of best practices and junior team members.

Requirements

High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
3–5 years of experience in physical damage claims, commercial fleet maintenance, or a related field.
Advanced understanding of truck/trailer construction, damage assessment, and repair processes.
Experience with claims management systems and strong computer proficiency (Microsoft Office Suite).
Strong negotiation, problem-solving, and organizational skills.
Ability to work independently while managing competing priorities and deadlines.

Responsibilities

Manage moderate to complex physical damage claims from start to finish with minimal oversight.
Conduct detailed assessments of equipment damage using photos, estimates, or field inspections when necessary.
Coordinate with repair vendors, parts suppliers, and internal teams to manage and resolve repair processes quickly and cost-effectively.
Evaluate and negotiate repair estimates, labor rates, and parts to ensure alignment with internal standards and cost targets.
Maintain detailed and accurate claim records, documentation, and communications in the claims system.
Partner with Safety, Maintenance, Operations, and Legal departments to investigate incidents, establish liability, and gather supporting evidence.
Identify subrogation opportunities and assist with recovery efforts from third parties when applicable.
Serve as a mentor or technical resource to Physical Damage Adjuster I team members, sharing knowledge and offering guidance.
Monitor and report on claim trends, delays, and cost drivers; suggest and support process improvements.
Support departmental audits, reporting, and special projects as needed.