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The Customer Service Claims Representative role at USAA is designed for individuals who are dedicated to serving the military community and their families. This position involves providing exceptional claims service, documenting First Notice of Loss (FNOL) claims, and assisting members with inquiries regarding the claims process. The role includes a comprehensive training program to equip new hires with the necessary skills to support members effectively. After six months, there is an opportunity for flexible work arrangements, allowing employees to work from home one or two days a week.