Claims Consultant

Lockton • Washington, DC

6d • Hybrid

About The Position

Lockton is seeking a process-oriented individual who is passionate about providing exceptional service to Associates and Clients. The Claims Consultant is responsible for supporting the claims reporting and handling process, with a focus on professionalism, proficiency, and accuracy. This consultant is also responsible for claims data collection and analysis.

Requirements

• Bachelor's degree in Business or related field; or equivalent education and work experience
• Working knowledge of Microsoft Office products
• Working knowledge of Salesforce products
• Excellent written and verbal communication skills including professional phone etiquette
• High level of business acumen with an interest in understanding the importance of the claims process
• Strong attention to detail, with the ability to work within time constraints
• Ability to effectively manage time and priorities
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information
• Ability to make decisions with accuracy and confidence when faced with incomplete information.
• Highly organized and ability to triage multiple priorities
• Must be legally authorized to work in the United States and not require sponsorship for this position, now or in the future

Nice To Haves

• Prior insurance and/or claims experience highly preferred

Responsibilities

• Facilitate the claims reporting process between involved parties
• Analyze and review insurance claims for accuracy and completeness, obtaining information as necessary
• Receive claim information from clients and verify current insurance coverage
• Report claim information accurately and promptly to the appropriate insurance carrier on behalf of the Client
• Enter claim information into respective system(s) for tracking and reporting purposes
• Field questions and act on requests concerning claim information
• Collaborate with Claims Advocates to achieve accurate and timely claim reporting
• Proactive in handling claims correspondence and identifying matters requiring immediate attention
• Maintain and update shared claims program in Salesforce
• Engaging with other departments regarding exchange of information and/or client requests
• Collaborate and assist Claim Advocates with ongoing open matters, providing updates to carrier adjusters
• Assist other advocates in carrier and client meetings.
• Assist advocates with clients’ questions or update requests

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees