Claims Consultant

Marsh McLennan•Philadelphia, PA

11d

About The Position

Graham Company, a division of Marsh McLennan Agency, is an insurance brokerage and consulting firm committed to creating a healthy, safe, and prosperous tomorrow. We value empathy, discipline, integrity, courage, and tenacity - and we are seeking professionals who share these values to join our team.

Requirements

5+ years of property and casualty claims experience preferred or relevant work and/or education experience.
Maintain valid Driver’s License or alternate efficient and effective means to visit clients.
Willingness to travel to client/prospect meetings as needed.
Hold a required and appropriate insurance agent’s license.
Ability to exercise independent discretion and judgment.
Ability to manage and develop people.
Excellent verbal and written communication skills.
Strong presentation skills.
Ability to plan and organize effectively (and prioritize).
Strong attention to detail required.
Excellent management skills and ability to deal with people.
Ability to perform on a team and be an effective team player.
High level of organizational ability.
High degree of self-discipline and motivation.
Mature, professional and self-confident.
Professional demeanor.
Proficient in Graham standard computer applications.
Regular and predictable attendance in accordance with the limitations and reporting procedures established by The Graham Company from time to time.
Employees are required to be fit-for-duty which includes not being under the influence of drugs and/or alcohol. This includes any drugs that might impact an employee’s ability to safely perform their job.

Responsibilities

Manage and grow all aspects of the client relationships on claims matters.
Manage the overall claims strategy and process for all claims, making sure to anticipate the impact of the claim on the client’s overall insurance program.
Act as an advocate for client in all claims including handling discussions with carriers.
Evaluate the claim handling needs of each client and tailor a strategy for meeting those needs.
Using independent discretion and judgment tailor a claims strategy, and implement and monitor the claim strategy in order to achieve a high level of client satisfaction, confidence, and loyalty.
Using independent discretion and judgment design and negotiate special claims handling instructions with the insurance carriers, taking into account the specific needs of each account.
Review claims for potential exposure and report to umbrella /excess carriers in a timely manner where required.
For claims where coverage is questionable, consult with other claims/industry experts.
Attend prospect meetings as a representative of Claims Department.
Coordinate client meetings, such as Claim Reviews, Claims Performance Stewardship Meetings, etc. and participate in meetings coordinated by other service team members.
Communicate relevant and important claim and loss information to the Producer, Account Manager, Safety Consultant and client.
Act as the Claims Liaison for insurance carrier(s) and manage all claims aspects of our partnership with those carrier(s). This includes participation in all aspects of the Insurance Carrier Report Card Process.
During scheduled on-call coverage, handle all aspects of Emergency/After Hours Claims for clients.
Conduct performance reviews for staff.
Other duties and projects as established and assigned by The Graham Company’s managerial personnel.