Claims Complex Director - Healthcare Professional Liability (HPL)

American International Group • Atlanta, GA

66d • $96,000 - $129,000

About The Position

Join us as a Claims Complex Director to take on key responsibilities within a world-class claims function. Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. This position will ensure high quality claims handling within the Healthcare Professional Liability ("HPL") Claims Department of General Insurance (AIG Claims, Inc.).

Requirements

• 7+ years of medical malpractice / professional liability complex claims and/or complex litigation experience.
• Law Degree (J.D.) or equivalent preferred.
• Strong written and verbal communication skills along with strong negotiation, litigation management and interpersonal skills.
• Excellent organizational and computer skills combined with the ability and flexibility to work in a dynamic, challenging and fast-paced environment.
• Demonstrated analytical and investigative mindset with critical thinking skills.
• Extensive experience in leading complex negotiations, as well as developing and implementing resolution strategies.
• Ability to lead multiple and shifting priorities in a fast-paced and challenging environment.
• Must be willing and able to travel occasionally.

Responsibilities

• Manages an active claims portfolio of the most complex and high exposure medical malpractice (and some GL) claims at primary and excess coverage layers.
• Applies best claims handling practices and follows company protocols to manage and oversee all aspects of claims handling, including coverage determinations, investigations, and trial and resolution strategies.
• Investigates losses, orchestrates defense strategies for healthcare provider insureds, conducts independent assessments as to exposures and develops/implements effective litigation and action plans.
• Drives resolution of claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy.
• Determines the scope and extent of available coverage and vets/reports complex coverage issues.
• Achieves quality standards by effectively managing each claim to ensure that all company protocols are followed.
• Reports large losses and potential challenges anticipated in a given claim early and often to senior leadership.
• Prepares and presents high profile, complex information to senior leadership, customers, counsel, insureds, brokers, and others.
• Maintains full compliance with NPDB and state medical malpractice reporting requirements.
• Participates in mediations, attends trials and occasionally conducts outside claim audits.
• Obtains appropriate authority to independently negotiate multi-million dollar claims.
• Effectively strategizes and coordinates litigation budgets with counsel, insureds and third party vendors.
• Keeps abreast of significant changes in the law, claims and industry trends.
• Some travel will be required.

Benefits

• Competitive salary range of $96,000 - $129,000.
• Eligible for a bonus in accordance with the terms of the applicable incentive plan.
• Comprehensive benefits package focused on health, wellbeing, and financial security.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees