Claims Complex Director - Healthcare Professional Liability (HPL)

AIG • Jersey City, NJ

77d • $96,000 - $129,000

About The Position

Join us as a Claims Complex Director to take on key responsibilities within a world-class claims function. Make your mark in Claims. Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. This position will ensure high quality claims handling within the Healthcare Professional Liability (“HPL”) Claims Department of General Insurance (AIG Claims, Inc.).

Requirements

• 7+ years of medical malpractice / professional liability complex claims and/or complex litigation experience.
• Law Degree (J.D.) or equivalent preferred.
• Strong written and verbal communication skills.
• Strong negotiation, litigation management and interpersonal skills.
• Excellent organizational and computer skills.
• Demonstrated analytical and investigative mindset with critical thinking skills.
• Ability to make sound business decisions and effectively evaluate and resolve ambiguous, complex and challenging business problems.
• Extensive experience in leading complex negotiations and developing resolution strategies.
• Ability to lead multiple and shifting priorities in a fast-paced environment.
• Willingness and ability to travel occasionally.

Responsibilities

• Manage an active claims portfolio of the most complex and high exposure medical malpractice (and some GL) claims at primary and excess coverage layers.
• Apply best claims handling practices and follow company protocols to manage and oversee all aspects of claims handling, including coverage determinations, investigations, and trial and resolution strategies.
• Investigate losses, orchestrate defense strategies for healthcare provider insureds, conduct independent assessments as to exposures and develop/implement effective litigation and action plans.
• Drive resolution of claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy.
• Manage timely and adequate reserves, negotiate complex settlements, and partner with insureds and counsel to manage complex litigation.
• Determine the scope and extent of available coverage and vet/report complex coverage issues.
• Achieve quality standards by effectively managing each claim to ensure compliance with company protocols.
• Report large losses and potential challenges to senior leadership.
• Prepare and present high profile, complex information to senior leadership, customers, counsel, insureds, brokers, and others.
• Maintain full compliance with NPDB and state medical malpractice reporting requirements.
• Participate in mediations, attend trials and occasionally conduct outside claim audits.
• Negotiate multi-million dollar claims with premier plaintiffs’ counsel nationwide.
• Effectively strategize and coordinate litigation budgets with counsel, insureds and third party vendors.
• Keep abreast of significant changes in the law, claims and industry trends.

Benefits

• Competitive salary range of $96,000 - $129,000.
• Eligibility for a bonus in accordance with the terms of the applicable incentive plan.
• Comprehensive benefits package focused on health, wellbeing, and financial security.
• Professional development opportunities.
• Volunteer Time Off and Matching Grants Programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees