Claims Care Associate

Lincoln Financial • Papillion, NE

103d • $17 - $22

About The Position

We are excited to bring on a Claims Customer Care Associate to join our claimant excellence team supporting Group Protection in a remote environment. The Claimant Excellence Team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment. As a Claims Customer Care Associate, you will be responsible for answering claimants calls regarding potential group insurance product (example: dental, life, disability, FMLA, etc.) in a call center environment. You will act as a liaison between the employee (member) and the claims examiner to provide a positive customer experience during their specific challenge. As a member of the team, you will educate the customer on their claims needs/questions and advise of next steps in the process. This opportunity will provide insight into the world of group insurance administration while gaining new skills through a defined career pathing and development program.

Requirements

• High School Diploma or GED
• Ability to communicate effectively (verbal/written)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Must have internet bandwidth of 12 Mbps (Megabits per second). Preferred bandwidth is 25 Mbps.

Nice To Haves

• Data entry and research experience in a fast-paced environment
• Ability to maneuver through multiple systems as needed

Responsibilities

• Communicate with roughly 50-60 customers throughout the day, answering questions and providing information regarding their claim through the utilization of multiple applications and platforms.
• Provide verification of benefits as needed for member.
• Educate the customer/employer regarding the product (primary products: FMLA and disability) while having a strong focus on attention to detail to ensure the claim/leave is notated appropriately.
• Communicate effectively through email/phone with internal/external stakeholders in a customer centric and professional demeanor.
• Recognize what needs to be done to meet customers’ expectations and demonstrate flexibility/responsiveness to meet customer needs on routine work independently.
• Identify, recommend, and champion process improvements and organizational initiatives to positively influence the team and quality.

Benefits

• Clearly defined career tracks and job levels
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED