Claims Business Analyst

Axis Capital • Alpharetta, GA

219d • $120,000 - $175,000

About The Position

This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Requirements

• Bachelor's degree in Business, Computer Science, or a related field.
• Minimum of 5 years of Business Analysis experience.
• 3+ years of experience in Commercial/Specialty Insurance, particularly within claims operations.
• 3+ years of experience with Claims Admin systems, preferably Duck Creek or similar platforms.
• Proficiency with Agile methodologies and tools such as JIRA, Azure DevOps, and TFS.
• Experience creating Business Requirements Documents (BRDs), user stories, and process diagrams.
• Proficiency with tools like MS Office Suite (Word, Excel, PowerPoint, Visio) for documentation and reporting.
• Strong communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.

Nice To Haves

• Experience with Reinsurance claims operations is a plus.
• 1+ years of experience with Structured Query Language (SQL) is beneficial.
• Experience with claims data analysis tools is a plus.

Responsibilities

• Lead the facilitation, capture, and documentation of business requirements from stakeholders, translating them into clear user stories and acceptance criteria for Agile teams.
• Identify inefficiencies within claims operations through gap analyses, recommend solutions, and work with cross-functional teams to implement improvements that maximize business value.
• Work closely with claims data analysts and business stakeholders to gather insights, refine requirements, and ensure alignment of business needs with technical delivery.
• Partner with Product Owner(s) to manage and refine the product backlog, ensuring that business needs are prioritized and aligned with the overall strategy.
• Ensure traceability of business requirements throughout the project lifecycle, collaborating with QA and SMEs to ensure coverage within test cases and during UAT.
• Facilitate workshops with stakeholders to gather, refine, and prioritize requirements, ensuring clear communication between technical and non-technical teams.
• Support the adoption of new processes and tools by providing change management guidance and creating communication and training materials for stakeholders.
• Provide support during post-production deployment and user acceptance testing (UAT), ensuring a smooth transition and resolving any issues that arise.

Benefits

• Comprehensive and competitive benefits package including medical plans for you and your family.
• Health and wellness programs.
• Retirement plans.
• Tuition reimbursement.
• Paid vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree