Claims Business Analyst

Heritage Insurance • Tampa, FL

99d

About The Position

This position is located in our Tampa Westshore office and is an in office role. The Claims Business Analyst will work with stakeholders across the enterprise to deliver business solutions that meet the needs of the stakeholders and the organization. This role involves gathering and documenting business requirements, answering questions from Developers and Quality Analysts, performing systems analysis and testing, and managing project priorities. Additionally, the Claims Business Analyst will be responsible for UI based configuration changes, demos of functionality to the business, and developing relationships with members of the Claims management team.

Requirements

• Strong knowledge of claims processing and related systems.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation skills.
• Experience with systems analysis and testing.
• Ability to manage multiple projects and priorities.
• Experience with configuring system changes and ensuring proper implementation.

Nice To Haves

• Experience with claims management systems from vendors such as Guidewire ClaimsCenter, Duck Creek, Majesco and others.
• Knowledge of insurance industry practices and regulations.
• Proficiency in using ticketing systems and project management tools (JIRA, ServiceNow, HP ALM)

Responsibilities

• Elicit and document detailed business requirements for systems necessary to administer claims in accordance with established rules, configurations, and guidelines.
• Create and maintain documentation on system functionality.
• Assist with development and execution of test cases to ensure system changes meet business requirements by partnering with Quality Analysts as needed.
• Perform systems analysis and testing to identify and resolve application system problems.
• Coordinate changes and ensure proper communication and demos to the business with internal departments such as Claims, Customer Service, Finance as well as external customers.
• Configure system changes and ensure they are implemented correctly.
• Collaborate with Development team and other departments to ensure seamless integration and functionality of system changes.

What This Job Offers

• Industry: Insurance Carriers and Related Activities