Claims Branch Manager - Workers Compensation
About The Position
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Working under moderate oversight, leads a branch in performance of all claim handling related functions. Leads adjuster recruiting and hiring efforts. Participates in training of various positions within the branch. Leads compliance and best practice reporting. Fully responsible for technical proficiency of the branch work product, to include compliance with client service instructions and performance warranties. Demonstrates a thorough understanding of corporate policies and procedures. Uses various metric driven tools such as FOCUS, the Managers Tool Kit and Scoreboard to evaluate performance and identify problem areas in advance of them becoming service issues. Takes ownership to resolve such issues. Defines branch goals and communicate them throughout the branch. Directly and actively engages with clients, Account Management, sales and other parties to continually refine the branches understanding of client requirements. Motivates people to perform at the highest level. Communicates with clients, carriers and brokers in a professional, positive and proactive manner. Works collaboratively all internal departments.
Requirements
- High school diploma and 15 years related claim experience required.
- At least 5 of supervisor experience required.
- Appropriately licensed and/or certified in all states in which claims are being handled.
- Knowledge of all team member related functions.
- Requires exceptional analytical and problem solving skills.
- Ensures flawless and consistent execution of client service instructions and performance guarantees
- Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.
- Must have MI, WI, IA, and MN Workers Compensation claims experience (indemnity/lost time)
Nice To Haves
- Bachelor's degree preferred.
Responsibilities
- Leads a branch in performance of all claim handling related functions.
- Leads adjuster recruiting and hiring efforts.
- Participates in training of various positions within the branch.
- Leads compliance and best practice reporting.
- Responsible for technical proficiency of the branch work product, to include compliance with client service instructions and performance warranties.
- Demonstrates a thorough understanding of corporate policies and procedures.
- Uses various metric driven tools to evaluate performance and identify problem areas.
- Takes ownership to resolve issues.
- Defines branch goals and communicate them throughout the branch.
- Directly and actively engages with clients, Account Management, sales and other parties to continually refine the branches understanding of client requirements.
- Motivates people to perform at the highest level.
- Communicates with clients, carriers and brokers in a professional, positive and proactive manner.
- Works collaboratively all internal departments.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
