Claims Billing Specialist

CARS Protection Plus • Schertz, TX

1d • Onsite

About The Position

This position is responsible for the processing of all authorized claims within a timely and efficient manner. This position is also responsible for cross-departmental teamwork, and high-quality customer service both internally and externally.

Requirements

• Strong organizational skills including the ability to efficiently complete daily tasks in a timely and accurate manner.
• Attention to detail and multi- tasking skills are critical.
• Must have the ability to change direction and adjust priorities frequently during the day.
• Have the ability to identify and remove obstacles to ensure an efficient workflow.
• Continually improve your own work processes for increased efficiency.
• Have the ability to anticipate and adjust workload especially during high volume situations without sacrificing service, production, or quality.
• Strong interpersonal, written and verbal communication skills.
• Must be able to effectively communicate with all payees, both internally and externally, and Claims Management at all levels within the organization.
• Must be able to maintain an even keel and professional demeanor especially during adverse situations.
• Must be able to ensure all customer, repair facility and/or selling dealer related payment issues are handled in a fast, fair and courteous manner and know when to escalate an issue to your manager.
• Must be able to measure, diagnose, and resolve problems.
• Must be accurate and have attention to detail.
• Must have at a minimum a high school diploma with a preferred 1-2 years previous work experience within a vehicle repair facility/dealership or an auto parts store.
• Must have the ability to work in a fast-paced call center, as well as the ability to identify and remove obstacles to ensure efficient workflow.
• Must possess good interpersonal, verbal and written communication skills.
• Must be proficient with computers and software applications including but not limited to Microsoft Office and claims administration systems.

Responsibilities

• Effectively manage the handling and timely completion of all authorized claim payments to repair facilities, customers, suppliers, and selling dealers.
• Answer incoming billing calls within a 60 second average.
• Maintain a proactive approach with the handling of all workload, especially during peak volume situations.
• Must be able to promote teamwork within and outside of one’s own area of responsibility.
• Promptly handle all extraordinary claim, customer or client issues to a successful conclusion and maintain positive working relationships both internally and externally.
• Work closely with the Claims Management team and promptly resolve customer, supplier, and/or repair facility payment issues.
• Special projects or other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED