Audits work of self-funded Claims and Customer Service department for accuracy according to established procedure guidelines. Reviews and identifies technical and system quality issues for all aspects of claim processing, corr/recon, and customer service. Documents, maintains and reports audit statistics Accurately interprets claim policy, procedures and standard group benefit provisions Provides feedback to management and reviewed employees regarding quality of work Maintains confidentiality of employee audits Adheres to company rules and regulations. Maintains a professional relationship and interacts with peers, subordinates, superiors in an efficient and productive manner Performs other duties as assigned