Claims Associate II, F&I GAP

Zurich Insurance • Olathe, KS

306d • Remote

About The Position

Zurich is looking for a Claims Associate II to work with the F&I CLAIMS - GAP team. In this role you will investigate, evaluate and conclude low exposure, low complexity personal or commercial line claims by following established protocols to ensure that claims are handled in the most effective, efficient way while delivering a customer-centric claims service.

Requirements

• Bachelors Degree and no prior years of experience required in the Customer Service area.
• High School Diploma or Equivalent and no prior years of experience in the Customer Service area.
• Zurich Certified Insurance Apprentice including an Associate Degree and no prior years of experience in the Customer Service area.
• For Intermediate Apprenticeship Positions Only: Associate Degree in Business Administration or rising Junior with two years of coursework in Business Administration and no prior years of experience in the Customer Service area.
• Microsoft Office experience.
• Leadership experience.

Nice To Haves

• Computer literate with experience working with Microsoft programs such as Outlook, Word, and Excel.
• Geographic flexibility.
• Analytical skills.
• Prioritization and multi-tasking skills.
• Strong verbal and written communication skills.
• Experience working in a team environment and collaborating across work groups.

Responsibilities

• Capture and update claims data/information in compliance with best practices for low complexity, low exposure personal or commercial line claims.
• Confirm policy existence by identifying coverage on low complexity claims.
• Investigate and adjudicate claims within company guidelines and all state regulatory requirements related to Guaranteed Asset Protection policies.
• Follow established claims handling procedures for low complexity, low exposure personal or commercial line claims to ensure consistency and quality in claims services.
• Review and understand financial loan documents.
• Collect data and document in established system to facilitate the accurate assessment and value of claims.
• Field calls regarding the Guaranteed Asset Protection policies, claims outcome and resolve customer inquiries and concerns.
• Use and understand programs associated with auto valuation including CCC, ISO, JD Power, Kelley Blue Book and other adjusting tools.
• Identify and resolve problems by referring to policies, procedures, and standards.
• Solicit input from more senior colleagues or managers for more complex issues.
• Maintain professional and technical knowledge by participating in educational opportunities and staying current with industry trends.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.
• Provide feedback and recommendations for improvement of processes and systems.

What This Job Offers

• Job Type: Full-time
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree