Claims Assistant

Reliance Standard • Portland, OR

351d • $18 - $23 • Hybrid

About The Position

The Claims Assistant will provide professional administrative support to the Claims teams and claimants. This individual will compile, organize, and analyze claim information for inclusion in reports and client packages. The role involves assisting with electronic mail, filing, and general office duties relating to insurance claims, documenting claim updates in the claim database, and ensuring accuracy. Additionally, the Claims Assistant will assist in the bill payment process, data entry tasks, and documentation production. The position requires utilizing the Claim System for inquiries and letter generation, resolving routine administrative problems, and answering inquiries. The individual will routinely proofread, revise, and edit claim materials for accuracy, thoroughness, and appropriateness. Maintaining and protecting personal health information is crucial, and the individual must abide by HIPAA rules and regulations.

Requirements

• High school diploma (or equivalent).
• Minimum of 2 years customer service and/or administrative experience, preferred.
• Experience with Microsoft Office: Word, Excel is required.
• Work experience in decision-making and information analysis.
• Demonstrated prioritization and organization skills.
• Ability to communicate clearly and succinctly verbally and in writing.
• Must be able to work in a team-oriented environment.

Responsibilities

• Assist with electronic mail, filing, and general office duties relating to insurance claims.
• Document claim updates in the claim database ensuring accuracy.
• Assist in bill payment process, and data entry task and documentation production.
• Utilize the Claim System for inquiries and letter generation.
• Resolve routine administrative problems and answer inquiries.
• Routinely proofread, revise and edit claim materials for accuracy, thoroughness and appropriateness.
• Maintain and protect personal health information, ensuring confidentiality and compliance with HIPAA.

Benefits

• An annual performance bonus for all team members
• Generous 401(k) company match that is immediately vested
• A choice of three medical plans (that include prescription drug coverage)
• Company contribution to Health Savings Account for High Deductible Health Plan enrollees
• Multiple options for dental and vision coverage
• Company provided Life & Disability Insurance
• Family friendly benefits including Paid Parental Leave & Adoption Assistance
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing Professional Education
• Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program
• Employee Resource Group program and Diversity Equity & Inclusion Council

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees