Claims Assistant

SSA Marine • Jacksonville, FL

19d

About The Position

The Claims Assistant supports the company’s risk management processes through administrative tasks, data entry, and claim coordination.

Requirements

• 2-4 years of detailed administrative experience is required.
• Computer skills, including Microsoft applications, with a high degree of proficiency.
• Ability to work independently and as part of a team and take on new tasks requiring strong organizational skills and accuracy.
• Ability to maintain confidentiality and exercise discretion with sensitive information.
• Excellent oral and written You must be able to communicate in a professional manner with co-workers, management, clients, insurers, contractors and various other parties involved in the insurance claim process.
• Problem solving, the ability to identify and resolve issues promptly and effectively.

Responsibilities

• Investigate terminal incidents on-site as needed.
• Process incoming mail and incident reports; convert reports into claims in the claims system.
• Review documentation for completeness and follow up with stakeholders for missing information.
• Assist with claim investigations by gathering statements, photos, and supporting documents.
• Coordinate with Accounting for vendor setup and payment verification; process invoices and reimbursements accurately.
• Support subrogation efforts and prepare related correspondence.
• Maintain organized digital claim files and ensure compliance with regulatory and company standards.
• Prepare routine status reports and update dashboards to track claim progress.
• Schedule appointments and draft routine correspondence for claims-related activities.
• Monitor deadlines and send reminders for critical milestones.
• Respond to inquiries from claimants, vendors, and internal teams, escalating complex issues as needed.
• Compile documentation for litigation or subrogation and assist with special projects.
• Handle sensitive information with discretion and maintain confidentiality.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees