Claims Assistant

Gallagher•Rancho Cordova, CA

1d•Remote

About The Position

This is a remote position based in California, and candidates must reside within the state. Keenan is a leading insurance brokerage and consulting firm serving hospitals, public agencies, and California school districts. Specializing in employee benefits, workers' compensation, loss control, financial services, and property & liability. Keenan is committed to delivering innovative solutions that protect and empower the communities we serve. At Gallagher, we’re united by a commitment to excellence and innovation. As a Claims Assistant, you’ll be the backbone of our claims team, assisting Examiners in every aspect of claims administration. Your role will involve ensuring accuracy, preventing penalties, and delivering outstanding service to our clients. From data entry to investigating claims, you’ll be instrumental in maintaining our high standards of efficiency and client satisfaction.

Requirements

High school diploma or GED and a minimum of 1 year transferrable work experience within an office environment.
Ability to pass any required licensing exams within three attempts.
Excellent written, verbal and mathematic skills.
Working knowledge of current PC software such as Word and Excel.
Familiar with medical terminology.

Nice To Haves

Licensed for all states in which claims are being handled.
One year relevant Worker's Compensation experience.

Responsibilities

Input data for all new claims and maintain accurate records.
Process indemnity payments, wage statements, and mileage calculations.
Identify and mitigate potential penalties while ensuring compliance.
Deliver 3-point contact to verify injury mechanics, compensability, and discharge.
Manage correspondence, including DWC letters, delay letters, and statute letters.
Investigate questionable claims and escalate as needed.
Schedule medical appointments and manage related documentation.
Collaborate with nurses on return-to-work cases.
Maintain a 100% closing ratio and ensure timely responses to inquiries.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program