Claims Assistant

Frankenmuth Insurance Company

23h•Hybrid

About The Position

Under moderate supervision and following standard procedures with some independent judgment, provides administrative support by performing the following duties:

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Level 2: High school diploma or general education degree (GED); or up to one year related experience and/or training; or equivalent combination of education and experience.
A minimum requirement for this position is the ability to work legally in the United States.
No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Responsibilities

Completes first notice of loss reports and assigns claims.
Interacts with policyholders and agencies to gather information on claims
Compiles data and completes first notice of loss reports
Verifies policy information for accuracy and ensures policyholder contact information is correct in system
Assigns claims to claim representatives by line of business and complexity of loss, including escalation of claims
Sets up initial case reserves
Analyzes, reviews, processes payments, and prepares reports, including:
Reconciles small claim reports as submitted within agent’s authority
Processes payments for independent adjuster expenses, salvage program, and pharmacy program
Processes reinsurance payments and prepares reinsurance reports
Processes payments for direct repair programs
Reconciles error reports for medical bill review, glass program, roadside assistance program, 1099 reporting, and vehicle coding
Performs other duties as assigned.