Claims Assistant

Pie Insurance

68d • $21 - $27

About The Position

The Workers' Compensation Claims Assistant's primary role is to provide administrative and technical support for Claims Adjusters and to perform various administrative tasks in support of claim handling requirements. Pie's Claims Team is 100% remote-based and strategically deployed across the states we write business in. Pie dedicates significant resources and support to ensuring our remote Pie-oneers are set up for success!

Requirements

• A high school diploma or GED is required.
• Minimum of 1 year (2+ years preferred) of experience in a Workers' Compensation and/or Commercial Auto claims environment, with knowledge of the full claims lifecycle.
• Prioritizes work and maintains a high level of organization to ensure timely and accurate completion of tasks.
• Responds to customer requests professionally, promptly, and with a sense of accountability.
• Gathers and analyzes information. Develops alternative solutions. Identifies and solves problems in a timely manner.
• Supports the team's efforts to achieve goals and objectives.

Responsibilities

• Enter and review claim notes in the claims management system.
• Create, review and complete tasks in the claims management system.
• Review and describe mail in the claims management system.
• Update and maintain data integrity in the claims management system.
• Process payments, such as mileage reimbursement and vendor payments.
• Create and send benefit notices and letters within appropriate jurisdictional timeframes.
• Prepare legal documents, such as subpoena packets and attorney packets.
• Prepare medical packets for treating providers and/or vendors.
• File and serve documents to multiple parties.
• Call medical providers to obtain information related to work status, treatment plans, appointment information and billing.
• Schedule medical appointments and send appointment letters.
• Request wage statements, job descriptions, and medical release of information from appropriate parties.
• Process vendor referrals, including transportation, translation, investigation, and other services.
• Respond to telephonic and email inquiries.
• Make other outbound calls as required.

Benefits

• Competitive cash compensation
• A piece of the pie (in the form of equity)
• Comprehensive health plans
• Generous PTO
• Future focused 401k match
• Generous parental and caregiver leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees