First point of contact for customer calls that require research and a response. First point of contact for handling of Delta Health System employee claim inquries. Manages refunds and voids inventory, tasks, and ensures inventory is handled within department guidelines. Manages Medicare On Demands process, call outreach, CMS interaction, and required correspondence. Manages network adjustments, return file errors, and engagement with reconsideration teams and network partners. Manages enternal emails, tracks inventory, collaboration with staff for timely responses within department guidelines. Manages assigned adjustment inventory queues. Collaborate with reporting manager to ensure turn-around times, quality standards and company goals are met. Trend errors for assignments, identify training needs for staff, collaborate with quality assurance on unit module updates. Organizes department safety meetings and document handling. Attends staff meetings to assist with delivery of materials, trainings, and communication. Assists in the coordination of the work flow and control of work procedures. Assists with stoploss claims monitoring in collaboration with stoploss and high dollar teams. Provides guidance to subordinates regarding general claims and escalated issues. Communicates directly with clients, providers, and internal and external areas. Adherence to company and department policies and procedures. Understands the guidelines for timeliness and the expected turnaround time within the department. Perform other duties as assigned