Claims Assistant | In-office (Orange, CA)

Sedgwick • Orange, CA

126d • $19 - $23

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Claims Assistant | In-office (Orange, CA) Job Description Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career? A stable and consistent work environment in an office setting A training program to learn how to help employees and customers from some of the world's most reputable brands An assigned mentor and manager who will guide you on your career journey Career development and promotional growth opportunities through increasing responsibilities A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.

Requirements

• High school diploma or GED required
• Strong oral and written communication skills
• Computer literate - including Microsoft Office
• Organizational skills required
• Clerical or customer service experience or equivalent combination of education and experience preferred

Responsibilities

• Provide excellent customer service to external customers and internal support to an assigned team
• Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed
• Provide detailed notes on phone calls, and track and code documentation according to standard processes
• Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels
• Resolve issues with one call/ one-person responses
• Investigate customer feedback
• Track trends
• Assist with developing corrective/preventative actions
• Perform administrative tasks

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401K and matching
• Paid Time Off (PTO)
• Disability insurance
• Life insurance
• Employee assistance program
• Flexible spending or health savings account
• Other additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED