Claims Apprentice

COUNTRY Financial • Bloomington, IL

11d • $44,000 • Hybrid

About The Position

Our Claims Apprentices split their time between developing professionally and assisting clients who have experienced an auto loss. Apprentices develop the necessary skills to provide a consistent, positive, and satisfying claims experience for our clients through the proper investigation, negotiation, and settlement of personal lines auto claims. The work begins with assisting clients with basic claim-related questions and progresses towards investigating and settling single vehicle collision claims and clear liability multi-vehicle claims.
Additional Information: Position starts on July 13, 2026. This position is Monday through Friday and based out of our corporate offices in Bloomington, IL.
Application Process: All submitted applications will undergo a thorough review by our recruitment team. Candidates selected to advance will be required to complete a formal assessment. Those who achieve a satisfactory result will be invited to participate in an in-person interview with the hiring leadership team, concluding the application process. Please be sure to check all email folders for communication from our recruitment team as emails may be sent to spam.
Who Should Apply for an Apprenticeship? This role is an entry level position well suited for a candidate who has not yet completed their degree and has little to no relevant professional experience. Claims Apprentices will spend a portion of each week on formal education through Heartland Community College towards an industry designation in claims. Candidates who have a degree, or claims or other relevant professional experience are encouraged to Join our Talent Community to stay updated on other openings that would be a better fit.

Requirements

• Reliable
• Accountable
• Ability to communicate verbally and in writing
• Detail oriented
• Organized and able to manage their time
• Open to feedback and coaching
• Highly motivated with a strong commitment to personal and professional growth with a proven track record of setting and achieving ambitious goals
• Have not yet completed a college degree
• Have little or no relevant professional experience
• Admission to Heartland Community College (must apply upon offer if not previously admitted)

Responsibilities

• Completes Claims training and job shadows through various areas within Claims, including the departments in the Auto Claims, Property Claims, and Casualty Claims divisions.
• Completes Associate SCLA online coursework and participates in additional assigned education and Claims School discussions.
• Communicates with clients via phone/email to deliver a best-in-class client experience by resolving matters related to claims.
• Enters communication records and other data into various company systems for information transfer to the Financial Representative, call center management trending reports, or other organizational areas.
• Investigates claims by determining applicable policy coverage, evaluating damages, and settling assigned claims.
• Coordinates activities with auto appraisers, body shops, rental companies, glass shops and others to bring claims to a conclusion according to policy providers.

Benefits

• Hybrid work schedule available after training and on-the-job training (4 days a week at home, 1 day a week in office).
• Incentive Pay: In addition to base salary, this position is eligible for a Short-Term Incentive plan.
• insurance benefits (medical, dental, vision, disability, and life)
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed