Claims Appraiser - Auto Estimatics

State Farm • Riverside, CA

405d • $64,966 - $87,154 • Remote

About The Position

The Claims Appraiser - Auto Estimatics position at State Farm involves evaluating vehicle damage and creating repair estimates while providing exceptional customer service throughout the claims process. The role requires interaction with insured clients, repair shops, and claim handlers, ensuring a smooth claims experience. The position emphasizes work-life balance and offers competitive compensation based on skills and qualifications.

Requirements

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience.
• Ability to adequately evaluate vehicle damage and create repair estimates which may require stooping, bending, and some physical lifting.
• Excellent communication and customer service skills.
• A valid driver's license is required.

Nice To Haves

• Motor Vehicle Physical Damage Appraiser License (preferred)
• CCC One and/or Mitchell knowledge
• I-CAR Platinum Certification
• Strong written and verbal communication skills
• Strong critical thinking and decision-making skills
• Ability to multi-task across technical platforms
• Accountability
• Resourcefulness

Responsibilities

• Collect vehicle information from repair shops or customers and complete initial estimates via photos or in person.
• Utilize automated estimating systems to prepare repair estimates.
• Provide technical support to claim handlers on vehicle repair issues.
• Apply knowledge of market value and other factors affecting reparability issues.
• Evaluate bid content and photo documentation, vehicle damage, and causation issues.
• Answer inbound calls and make outbound calls to customers.
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
• Interact with parties who express strong emotions or concerns about ongoing inspections or claim resolutions.

Benefits

• Competitive salary with annual raises and bonuses.
• Robust health and wellbeing programs with multiple healthcare plan options.
• 100% coverage for in-network preventative care.
• Access to vision, dental, telemedicine, and mental health professionals.
• Educational benefits including training programs and tuition assistance.
• Fertility/IVF/adoption assistance and college coaching.
• Generous time off policies including parental leave and paid holidays.
• Matching Gift Program and Good Neighbor Grant Program for community support.
• 401(k) plan with company contributions of up to 7% of salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed