Claims Appraiser - Auto Estimatics

State Farm • Fresno, CA

223d • $64,965 - $91,000 • Remote

About The Position

Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! As an Auto Estimator, you will collect vehicle information from repair shops or customers and complete initial estimates via photos or in person. You may be the first point of contact to meet with our insureds, explain coverage, estimate vehicle damage, and help them through the claims process while providing Remarkable® service.

Requirements

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
• Excellent customer service, critical thinking, and decision-making skills
• Strong written and verbal communication skills
• Ability to multi-task across technical platforms
• Accountability and Resourcefulness
• Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates
• A valid driver's license is required

Nice To Haves

• Motor Vehicle Physical Damage Appraiser License
• CCC One and/or Mitchell knowledge
• I-CAR Platinum Certification

Responsibilities

• Utilizing automated estimating systems to prepare repair estimates
• Providing technical support to claim handlers on vehicle repair issues
• Applying knowledge of market value and other factors affecting reparability issues
• Evaluating bid content and photo documentation, vehicle damage, and causation issues
• Answering inbound calls and making outbound calls to customers
• Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• Interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions

Benefits

• Potential starting salary range: $64,965.62 - $91,000.00 annually
• Potential yearly incentive pay up to 15% of base salary
• Annual raise and bonus eligibility
• Robust health and wellbeing programs with most healthcare premiums paid by State Farm
• Multiple healthcare plan options, including a high deductible plan
• 100% coverage for in-network preventative care
• Access to vision, dental, telemedicine, and mental health professionals
• Educational benefits including industry leading training programs and tuition assistance
• Fertility/IVF/adoption assistance, college coaching, and financial workshops
• Generous time off policies including up to 20 days annually plus parental leave and paid holidays
• Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund
• 401(k) plan with company contributions of up to 7% of salary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities