Claims and Litigation Manager

RPM Living•Austin, TX

14h•Hybrid

About The Position

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Purpose Statement: Legal, Risk, and Insurance supports the advancement of RPM’s business objectives by strategically balancing risk and opportunity, engaging with our stakeholders to find solutions, and safeguarding people, property, and profits. Position Summary The Claims and Litigation Manager is responsible for managing a high-volume portfolio of the company’s claims and litigation, including general liability, fair housing, property, and other commercial matters as assigned. Case management activities include timely and accurate incident reporting to carriers, thorough investigation of property-related incidents, coordination between insurance companies, third-party administrators, clients and RPM Living personnel, and ongoing review of pertinent legal updates across the country. The Claims and Litigation Manager will direct and oversee litigation with outside counsel, managing the discovery process, and ensuring cases are properly reserved, managed and resolved within applicable authority levels.

Requirements

Bachelor’s degree in Business, Law, Risk Management, Insurance or related field. Experience may substitute for education
7-10 years of experience in claims management, litigation handling or risk management roles
Knowledge of renter’s insurance, general liability, discrimination, and property events that might warrant an insurance company to be notified of a potential claim
Knowledge of insurance claims processes, and risk assessment methodologies
Skilled in Microsoft Office Suite, Adobe, risk management information systems, and property management systems such as Yardi
Ability to handle conflicting requests and competing priorities
Skilled in negotiating claim settlements and litigation resolutions to minimize risk and financial exposure while achieving favorable outcomes
Ability to influence and collaborate across all levels of the organization
Ability to communicate effectively both verbally and in writing
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously
May be required to sit or stand for extended periods of time
Must be able to read documents, computer screens and data
Must be able to hear and understand verbal communications in person and over the phone or computer
May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
Must be able to operate a computer, keyboard, mouse and other office equipment

Nice To Haves

Multifamily or legal experience preferred
Associate in Claims (AIC)
Senior Claims Law Associate (SCLA)
Associate in Risk Management (ARM) or other risk management certification preferred

Responsibilities

Oversee and manage all aspects of insurance claims including a high volume of general liability matters, ensuring timely and accurate incident reporting and investigations, including opportunities for subrogation
Interpret and apply legal regarding liability, including duty owed, comparative negligence, discovery processes, and damage evaluation
Direct and manage litigation processes with outside counsel, ensuring cases are handled efficiently and effectively
Facilitate communication and collaboration between insurance companies, clients, and RPM Living personnel to ensure seamless claims processing and resolution
Conduct ongoing reviews of relevant legal updates and changes across the country to ensure compliance and inform claims management strategies
Analyze claims data and trends to identify potential risks and develop strategies to mitigate them
Prepare and present detailed reports on claims status, litigation progress, and outcomes to department leadership when directed, including senior management during file reviews
Partner with Human Resources and Operations to investigate allegations of fraud and employee theft, collaborating with insurance carriers as applicable
Represent RPM Living in a professional manner at all times. Consistently maintains a courteous professional attitude when dealing with residents, coworkers, and the public
Utilize and maintain file documentation in the company’s risk management information system

Benefits

Join RPM Living and experience exceptional benefits designed to enhance your life.
Weekly pay for all associates working onsite at an apartment community
Comprehensive healthcare coverage available for all full-time, regular associates
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires.
A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.
RPM Living participates in E-Verify.
For more information, see the E-Verify Participation Poster and the Right to Work Poster .
RPM Living is an Equal Opportunity Employer.
If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.