Claims and Customer Solutions Representative

Deseret Mutual Benefit Administrators • Salt Lake City, UT

4d • Hybrid

About The Position

DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies who are owned or affiliated with The Church of Jesus Christ of Latter-day Saints. We have an opening for a Claims and Customer Solutions Representative to work in the MISSIONARY MEDICAL Department. In addition to embracing the mission and values of the company, Missionary Medical also strives to (1) make sure the missionary/member receives the best possible care, (2) be financially responsible and (3) lighten the burden of the mission leaders. These goals are achieved through operational excellence. JOB DESCRIPTION: This position on the Claims and Customer Solutions team works directly with our Missionary and Mission President plans. In collaboration with other team members, representatives provide customer service support and process claims for our customers, which include missionaries, mission office staff, families, ecclesiastical leaders, health care providers and insurance companies. The position will also be expected to help evaluate processes for improvement and occasionally assist team members with other plans if needed.

Requirements

• Positive, energetic, and customer-focused attitude
• Exceptional follow through skills
• Effectively work with others in a team environment
• Strong grammar and communication skills (verbal & written)
• Ability to work with and safeguard confidential customer information
• Sensitivity to LDS missionary culture
• Effective manager of time and priorities
• Self-motivated, self-directed, and accountable, with a passion for excellence
• Proficient in Microsoft Office applications and programs
• High School graduate or equivalent

Nice To Haves

• Healthcare operations knowledge (claims adjudication/processing, enrollment, medical management, customer service, COB policy, and plan design)
• Associates or Bachelor's degree

Responsibilities

• Provide customer service support
• Process claims for our customers
• Evaluate processes for improvement
• Assist team members with other plans if needed

Benefits

• Competitive pay
• Rich medical, vision and dental benefits with low premiums.
• One of the top health plans in Utah
• Rich retirement planning: including 401(k) company match, 8% EDRC Employer Discretionary Retirement Contribution (we just give you free money for retirement), life insurance, and full service Financial Planners onsite at no cost
• Generous paid leave plan that starts accruing your first day, your birthday off, additional sick leave and 12 paid holidays
• Award winning wellness program with health coaching, ability to earn 3 additional days off a year, fun activities and an onsite gym.
• Tuition reimbursement
• Career development through company sponsored programs and over 5000 on-demand online training courses.
• Hybrid work schedules available depending on position
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees