Claims Examiner II

AIG Insurance • Jeffersonville, IN

1d • Onsite

About The Position

Join us as a Warranty Claims Analyst to make more of your specialist expertise and experience. Make your mark in Warranty: AIG Warranty delivers a full range of service solutions including warranty management administration, extended service contracts and mobile insurance theft/loss programs, customer service support, service network management, claims processing services, and service contract underwriting. How you will create an impact: Our Claims Analysts work directly with Service Partners and our Customers to ensure that the project moves forward with the support they need. Claims Analysts are responsible for receiving incoming calls and emails from Service Providers needing authorization or payment for repairs on major appliances, consumer electronics, heating and air, or other home systems. They also ensure pricing, quotes, and invoices submitted are in line with pre-defined costs. The Claims Analysts verify that failure and repairs are covered under the terms and conditions prior to authorizing or paying the Service Providers assigned to the project. Claims Analysts are the ones our clients turn to in times of need. They act with speed, composure, compassion, and knowledge to solve problems, and the work they do every day is the heart of our business. As a Claims Analyst you will: Answer incoming phone calls and emails from service providers seeking repair authorizations or payment on work performed. Adjudicate claims for fair and reasonable repair charges. Purchase small appliances, plumbing products, and HVAC equipment if necessary to fulfill contract requirements. Evaluate terms and conditions, program agreements, and repair times matrix to ensure accurate and efficient payment of claims. Research claims to determine what coverage options were purchased; make denial/approval of claims per the terms and conditions. Maintain knowledge of covered equipment and applicable programs. Reconcile monthly statements. Handle research assignments and reporting as delegated by management. Maintain excellent working relationships with clients, colleagues, service providers, and third parties. Serves as a Subject Matter Expert between internal teams, answering questions and relaying any identified training and process gaps to management. Take responsibility for continuously improving processes and product knowledge, including but not limited to understanding of program coverage and exclusions.

Requirements

• A record of providing outstanding customer service
• Excellent written and verbal communication skills with ability to adapt as the need requires
• Experience in conflict resolution, or the ability to de-escalate tense situations, and comfortable in a role that requires some negotiations.
• Analytical skills and the ability to search the internet for answers and market data.
• Results oriented, and able to perform in a fast-paced environment and perform a wide variety of tasks and change focus quickly as internal and external demands change.
• Excellent organizational skills- flexible with moving from project to project while keeping track of progress and prioritizing workload to meet deadlines.
• Professional Attitude: We are looking for someone enthusiastic, reliable, and a team player.
• Basic Excel, Word, and Outlook skills
• Excellent interpersonal skills
• Ability to consistently meet deadlines
• High school diploma or GED required.

Nice To Haves

• Understanding of Warranty or Insurance products is recommended but not required
• Prior claims experience preferred
• Basic experience with accounts payable and statement reconciliation
• Technical experience a plus

Responsibilities

• Answer incoming phone calls and emails from service providers seeking repair authorizations or payment on work performed.
• Adjudicate claims for fair and reasonable repair charges.
• Purchase small appliances, plumbing products, and HVAC equipment if necessary to fulfill contract requirements.
• Evaluate terms and conditions, program agreements, and repair times matrix to ensure accurate and efficient payment of claims.
• Research claims to determine what coverage options were purchased; make denial/approval of claims per the terms and conditions.
• Maintain knowledge of covered equipment and applicable programs.
• Reconcile monthly statements.
• Handle research assignments and reporting as delegated by management.
• Maintain excellent working relationships with clients, colleagues, service providers, and third parties.
• Serves as a Subject Matter Expert between internal teams, answering questions and relaying any identified training and process gaps to management.
• Take responsibility for continuously improving processes and product knowledge, including but not limited to understanding of program coverage and exclusions.

Benefits

• At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees