Claims Analyst - Workers' Compensation

Brink's Incorporated • Coppell, TX

67d

About The Position

The Brink's Company is looking for a Claims Analyst to support the development, implementation, and oversight of its risk management, claims handling, and insurance programs, with a primary focus on Workers' Compensation. This role will serve as a strategic partner in managing claims administered by multiple third-party administrators (TPAs), ensuring compliance, financial accuracy, and timely resolution. The position requires cross-functional collaboration and availability across time zones.

Requirements

• 5-7 years Workers' Compensation experience in claims, insurance, or risk management role
• High School diploma required, college degree preferred
• Strong understanding of risk management, insurance principles, claim handling guidelines, regulatory compliance, and best practices
• Familiarity with medical terminology and legal processes related to workers' compensation
• Excellent verbal and written communication skills
• Detail-oriented and organized
• High level of professionalism, diplomacy and tact, ensuring the confidentiality of information when required
• Exceptional organizational skills and attention to detail
• Proficiency in Excel, PowerPoint, and Risk Management and Claim Management Systems
• Strong analytical and interpretive skills; ability to identify trends and cost drivers
• Self-motivated and able to work independently and in a team environment

Responsibilities

• Actively manage and oversee open Workers' Compensation claims with the TPA's (claim administrators) and carriers.
• Review and challenge reserve recommendations, develop resolution strategies, and coordinate alignment with internal authority and financial exposure.
• Monitor claim activity for timely and compliant handling, including escalation of high-exposure or complex claims to Sr. Manager, Risk Management & Insurance.
• Collaborate with TPAs and internal stakeholders to confirm reserves are accurate, justified, and aligned with actuarial methodology.
• Support actuarial reviews, accruals, and financial reporting by interpreting claim reserve data and identifying trends.
• Confirm claims handling practices comply with applicable state regulations, carrier expectations, and internal policies.
• Complete data requests for monthly/quarterly reports, allocations, renewals, audits, and ad hoc analysis.
• Oversee daily incident reporting to TPAs and act as a resource to Brink's locations and management when incidents occur.
• Support intake processes and ensure proper documentation and triage of new claims.
• Coordinate with assigned outside counsel, adjusters, branches, safety, and operations teams to compile and produce relevant documents for litigated cases.
• Liaise with external counsel, adjusters, and carriers to support case strategy and resolution.
• Partner with Branches, Human Resources, Absence team, and Safety to support return-to-work initiatives and injury management strategies that reduce claim duration and cost.
• Maintain strong relationships with insurers, TPAs, brokers, consultants, vendors, and internal departments.
• Support cross-functional initiatives and contribute to continuous improvement of risk and claims programs.
• Identify, evaluate, and implement industry best practices in claims and risk management.
• Recommend process improvements and technology improvements to streamline operations.

Benefits

• Competitive salary
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance plans
• 401(k) plan with a company match

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Education Level: High school or GED