Claims Analyst - US

DXC Technology • Nashville, TN

76d

About The Position

The position involves processing death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies. The role requires a willingness to learn new payment processes and other processes within death claims depending on the needs of the day. The individual will be responsible for the accurate handling and timely execution of any policy worked, ensuring transactions are processed accurately and within the timeframe considered suitable by Genworth Financial guidelines. Additionally, the role includes reporting any potential fraudulent, money laundering, or unethical requests that have been reviewed, performing other related duties as assigned, and providing an elite customer service experience via letters or phone calls made internally or externally. Continuous evaluation and identification of opportunities to drive process improvements that positively impact the customer's experience are also key responsibilities.

Requirements

• High School Diploma completed.
• 2+ years of life insurance death claims business experience.
• Death claims processing experience.
• Working knowledge of life insurance products and applicable policies, procedures, and guidelines.
• Experience with Microsoft Office and MS Teams.
• Great typing and documenting skills.
• Empathy, sensibility, and high sense of touch for customer support.
• Inbound/outbound customer service experience, communication skills, and phone etiquette.
• Ability to multitask between client applications and DXC systems.

Nice To Haves

• Bachelor's Degree in a relevant field.

Responsibilities

• Process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies.
• Learn new payment processes and other processes within death claims as needed.
• Handle and execute policies accurately and in a timely manner.
• Ensure transactions are processed accurately on administrative systems.
• Report any potential fraudulent, money laundering, or unethical requests.
• Perform other related duties as assigned or required.
• Provide elite customer service experience via letters or phone calls.
• Evaluate and identify opportunities for process improvements.

Benefits

• Laptop, Docking Station, Monitors, Headset provided.
• Flexible work model prioritizing in-person collaboration.
• Commitment to fostering an inclusive environment.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees