Claims Analyst – First Party (Subrogation) (Hybrid Schedule)

Eversource Energy•Berlin, CT

12d•Hybrid

About The Position

The Claims Analyst (First Party) is responsible for investigating, evaluating, negotiating, and resolving first-party property damage and subrogation claims through final disposition, within established authority levels. This role requires sound judgment, strong analytical skills, and effective communication to protect the Company’s financial interests.

Requirements

Strong quantitative and qualitative analytical skills
Developing problem-solving and decision-making abilities
Customer-focused mindset with professional judgment
Interaction skills including the ability to work effectively with others in atmospheres that are sometimes stressful and oppositional
Strong written and verbal communication skills, with the ability to convey complex information clearly
Initiative, accountability, and personal ownership of work
Ability to multitask and manage shifting priorities in a fast-paced environment
Proficiency in computerized business systems
Demonstrated proficiency with Microsoft Office applications, particularly Word and Excel
Strong interpersonal, communication, and telephone skills
Bachelor’s degree or equivalent combination of education and relevant work experience.
A minimum of one (1) or more years of claims handling experience or related collections experience is required.
Connecticut Casualty Adjuster’s License required, or ability to obtain within one (1) year of hire
Valid motor vehicle driver’s license

Nice To Haves

Three (3) or more years claims experience is preferred.
Knowledge of gas and electric distribution systems is also preferred.

Responsibilities

Evaluates liability and communicates company position to the party responsible for causing damage to company property, or their insurance carrier.
Investigate and resolve first-party property damage and subrogation claims within assigned authority and experience level.
Coordinate assigned litigation and collaborate with outside counsel in support of property damage recovery efforts.
Represent the Company in court proceedings involving facilities and property damage claims, as required.
Maintain a working knowledge of applicable statutes, case law, regulations, and industry best practices.
Support the Insurance Team in the collection, review, and administration of Certificates of Insurance.