Claims Advocate

AssuredPartners • West Des Moines, IA

308d

About The Position

The Claims Advocate administers information from clients by phone, email and fax to process insurance claims. They work with clients, adjusters, and producers on claims status, problems, and questions. Additionally, this role is responsible for managing claims, collaborating with insureds, and assisting with problem solving in conjunction with Senior Claims Specialists, Director of Claims and Producers.

Requirements

• Advanced degree from college or technical school; or 4-8 years of related experience and/or training; or equivalent combination of education and experience.
• Property & Casualty claims experience with carrier, third-party administrator (TPA) and/or agency/broker required.
• Experience with specialty lines claims a plus.
• Must meet any local or state license/designation requirements.
• Tech savvy; ability to learn multiple systems including Microsoft Office Suite and Agency Management software.
• Strong organization and communication skills.

Responsibilities

• Reports claims for clients and works directly with both insureds and claimants to identify new claims.
• Reviews claim forms and related documents for completeness and calls or writes insured or other involved persons for missing information and posts or attaches information to claim file.
• Follows up on claims to secure Adjuster and claim number and updates claim reporting information for companies.
• Serves as contact between Insurance Carrier Adjuster and Client for claims related issues.
• Resolves coverage questions to provide best possible claim outcomes for clients.
• Resolves customer claim issues in coordination with Senior Claims Specialist, Director of Claims and Producers in order to reduce E&O exposure.
• Other duties as assigned.

Benefits

• Competitive base salary.
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days.
• Health benefit options with 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options.
• Company match 401(k) plan - 50% up to 6%.
• Support of your fitness wellness goals with up to 75% off at over 11,000 gyms and fitness centers.
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists.
• Pet benefits & discounts.
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree