Claims Advocate

Risk Strategies

About The Position

At Risk Strategies, our middle market Claims Advocate will handle Workers Compensation, Automobile, General Liability, Management Liability and Property insurance claim matters for clients. Your Impact Receive new losses from clients/producers. Provide guidance to ensure they are taking the appropriate steps to mitigate their damage and are acting in accordance with the terms of the policies to preserve their rights Report and/or ensure that the claims are filed under the appropriate policy(ies) Review circumstances surrounding claims along with appropriate coverage and verbally communicate preliminary coverage opinion to the client Acknowledge receipt of claim to client in writing and request all documents necessary in order to move forward and properly advocate on client’s behalf Keep internal system claim file properly updated and attach documents in accordance with protocols created and set within the department Handle to conclusion insurance claims presented by clients and/or as assigned by Claims Team Leader. Assist client in assembling and submitting their claim to the carrier Duties include advocating for the client, providing the client with white glove claims service throughout the claims process, maintaining an active diary, transmittal of documentation, follow up calls, and emails to the client and carrier Attend on-site loss inspections when necessary Field client questions and complaints and act as mediator with the carrier Risk Strategies is the 9th largest privately held U.S. brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 200 offices and more than 5,400 employees as part of the Accession Risk Management Group family of companies. Industry recognition includes being certified a Great Place to Work in 2023 and on the Inc. 5000 list as one of America's fastest growing private companies. Risk Strategies is committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, life, and retirement savings, The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $51,800 - $75,000. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience. The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: www.risk-strategies.com/careers. Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice. Risk Strategies has joined Brown & Brown, and teams at both companies are growing. Risk Strategies offers comprehensive risk management solutions, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates-not employees, and leaders-not managers. Everything we do is about the greater “WE”-never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission-always doing what is best for our customers.

Requirements

Valid P&C Brokers’ license a must
3 - 5+ years of hands-on multi-line claims handling experience (preferably brokerage exp)
Advanced knowledge of Property & Casualty coverage
Extensive knowledge of multi-line coverage and how coverage applies to different losses
College degree (preferred)
Proficiency in computer applications, esp. Microsoft Office Suite
The ability to provide superior customer service

Responsibilities

Receive new losses from clients/producers.
Provide guidance to ensure they are taking the appropriate steps to mitigate their damage and are acting in accordance with the terms of the policies to preserve their rights
Report and/or ensure that the claims are filed under the appropriate policy(ies)
Review circumstances surrounding claims along with appropriate coverage and verbally communicate preliminary coverage opinion to the client
Acknowledge receipt of claim to client in writing and request all documents necessary in order to move forward and properly advocate on client’s behalf
Keep internal system claim file properly updated and attach documents in accordance with protocols created and set within the department
Handle to conclusion insurance claims presented by clients and/or as assigned by Claims Team Leader.
Assist client in assembling and submitting their claim to the carrier
Duties include advocating for the client, providing the client with white glove claims service throughout the claims process, maintaining an active diary, transmittal of documentation, follow up calls, and emails to the client and carrier
Attend on-site loss inspections when necessary
Field client questions and complaints and act as mediator with the carrier