Claims Administrator

Preparing for the Future•Indianapolis, IN

11d•Hybrid

About The Position

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives! The Claims Administrator is responsible for contributing to the overall success of OneAmerica Financial objectives by helping our customers maintain a sense of security and their well-being by effectively providing timely and accurate administrative support to the OneAmerica Financial Claims teams. May effectively train and mentor less experienced Claim Administrators, perform audits, assist with escalations and perform project work as needed

Requirements

Bachelors Degree and/or 1 year working in a fast-paced office environment preferred.
High School Diploma required, or any combination of education and experience which would provide an equivalent background required.
Working knowledge of Microsoft Word and Outlook.

Nice To Haves

Desired minimum of 1 year work experience preferred.
Knowledge of insurance administration terms and processes is a plus.

Responsibilities

Contribute toward business objectives and performance standards by accurately and timely requesting, verifying, and collecting claim requirements via phone and/or in writing.
Consistently adhere to the documented workflow guidelines and established procedures and demonstrate high quality work by meeting or exceeding quality standards.
Accurate claim data entry for group and individual lines of business. This may include, but is not limited to annuity, disability, life insurance, and life waiver of premium utilizing multiple administrative and claim systems.
Deliver differentiated levels of service, including consistency, ownership, responsiveness, and empathy, consistently across all businesses and customer groups.
Document claim files, systems, and all communication in an approved format in a clear, prompt, consistent and professional manner to ensure claims are processed in compliance with legal and statutory requirements as well as customer agreements.
Depending on the line of business, may require correspondence with agents, beneficiaries, brokers, claimants, physicians, policyholders and third-party administrators verbally and in writing. Correspondence must adhere to required levels of confidentiality.
Maintain a level of participation and commitment to individual, team and results by retaining responsibility for optional outcomes and assisting management in activities/projects that support team objectives.
Demonstrates Empowerment with Accountability (EWA) and support of the OneAmerica Ways by adapting to changes in workflow and systems and identifying opportunities for efficiency and innovation in process. Takes appropriate actions to achieve objectives and independently adjust and assist fellow associates in response to shifting priorities and rapid change.
Depending on the line of business, may require training, mentoring and auditing of other admin, assisting with escalations, and project work as needed.