Claims Administrator

North Risk Partners•Mendota Heights, MN

35d•$69,000 - $86,000•Hybrid

About The Position

The Claims Administrator will serve as a property and casualty claims advocate on behalf of North Risk's clients. This position works closely with Risk Advisors across the company. The Claims Administrator will resolve issues for clients by developing trusted relationships and serving as an expert advocate.

Requirements

A combination of education and experience generally attained through a high school degree, bachelor's degree, and a minimum of 5 years in property & casualty insurance
Active property & casualty insurance license
Excellent oral and written communication skills
Strong attention to detail with excellent organizational skills, demonstrating ability to prioritize tasks effectively
Thorough knowledge of commercial insurance coverage and claims processes
Ability to work in a fast-paced environment
Maintain internal and external relationships with professionalism
Proficiency in CRM software and Microsoft Office suite
Knowledge of ModMaster and basic concepts
A role model for North Risk Partners' core values, mission, and desired culture
Demonstrate enthusiasm and a positive attitude
Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders
A team player who collaborates and works well with his/her coworkers
A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners
Perform under normal office conditions; may include lifting/carrying objects weighing up to 25 pounds
Twist, bend, stoop, kneel, squat, stand, walk, and reach frequently
Hear, speak, and effectively verbally communicate in the English language, including following oral and written instructions to communicate with people inside and outside of the organization
Sit and a desk for extended periods of time and perform long hours of work sitting at a computer
Move around office/building/facilities repeatedly throughout the day
Apply manual dexterity, visual acuity and ability, for computer keyboarding, office equipment uses, review of detailed reports, information, fine print, and warning labels
Must possess valid driver's license and be able to travel to different North Risk Partners locations for meetings, as well as various locations throughout the state and potentially the region for client meetings
Able to work a flexible work schedule, including overtime and potential evenings/weekends for events and meetings as needed
Incumbents must be able to use telephones, calculators, copy machines, computers, printers, and other office equipment
The work environment is primarily indoors. Exposure to a variety of weather conditions during work related travel and events held outside of the workplace will occur and I acknowledge that I have read, understood, and agree with the contents of this position description. I agree to use my best efforts to fulfill all expectations of the position. I also acknowledge that I am an at-will employee.
This job description does not necessarily list all the job functions or accountabilities of the job. Employees may be asked by management to perform additional duties and tasks. Management reserves the right to revise and update job descriptions at any time.

Responsibilities

Provide service, expertise, and guidance to insured(s) and claimant(s) with a planned approach for prompt, fair handling of property and casualty claims.
Aid on claim denials and reservation of rights to ensure coverage is applied appropriately.
Develop action plans on high exposure claims.
Work on accounts that receive additional services.
Monitor specific claims with a goal to insure reserve and claims handling accuracy.
Work with insurance adjusters to obtain the best claim resolution. Challenging in a respectful way.
Coordinate and conduct claim review meetings.
Set priorities and manage workflow to ensure efficient, timely, and accurate product by utilizing the company's software system(s).
Collaborate with Risk Advisors to identify claim issues, potential solutions, strategies, and services for clients.
Prepare and analyze loss history, experience modifications, and claims reports to identify loss trends with the goal of reducing the cost of risk.
Mentor Associate Claims Administrators.