Claims Administrator - Automotive

Carvana • Carmel, IN

71d

About The Position

ADESA, a Carvana-owned company, currently operates over 50 locations throughout the U.S. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services that surround our wholesale vehicle remarketing efforts, including retail and wholesale reconditioning, transportation, keys, data analytics, and many of our sites serve as market hub distribution centers for Carvana. We remarket hundreds of thousands of vehicles across North America from Dealers, Commercial Lenders, Manufacturers & more. We work in a service industry and embrace a 'we' versus 'I' culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do. We're also excited about the future! As an industry leader, ADESA is poised for expansion including investments in facilities, sales growth, and an ever-increasing growth in customer inventory of vehicles for us to remarket! We are looking for great people who want to take this journey with us!

Requirements

• Previous experience in customer service is required (1-2 years experience in claims management preferred).
• High School diploma or equivalent required; Bachelor's degree preferred.
• Excellent written and verbal communication skills required.
• Superior organizational, time-management, follow-up, and customer service skills required.
• Experience and strong working knowledge of Google Suite products.
• Experience with wholesale auction operations, including titles, arbitration, lot operations, and other auction activities is preferred.
• Proven track record of applying critical thinking, problem-solving skills, and sound judgment to resolve issues and concerns.
• Must exhibit strong team-player attributes with the ability to multitask and prioritize.

Responsibilities

• Daily review, processing, and intense follow-up on product claims.
• Gathering all relevant information necessary to facilitate the claim, while providing customer education and guidance of the outlined claims process as necessary.
• Conducting proper follow-up on all outstanding tasks, including claims evaluation and customer service, in accordance with quality and production standards.
• Possess intimate knowledge of product terms/conditions, and arbitration policies; advise internal and external customers of guidelines as necessary.
• Monitor claims to ensure proper follow-through and communication; focus on time-in-phase to ensure claims are closed in a timely and accurate fashion.
• Ensuring internal & external customers receive prompt, efficient, and courteous attention to all transactions & interactions.
• Utilizing conflict resolution strategies to ensure sound issue resolutions.
• Ensure risk is mitigated by conducting detailed research, reviews, and investigations in accordance with product procedures and guidelines.
• Display and apply a thorough knowledge and understanding of the auto industry.
• Ensure that company policies and procedures are followed at all times.
• Perform other duties as assigned by management.

Benefits

• Competitive Pay
• Quality Benefits
• Holiday and Paid Time Off
• Education and Equipment Reimbursement Programs
• Matching 401(k)
• Career Path Opportunities
• And More!

What This Job Offers

• Job Type: Full-time
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees