Claims Administration Service Representative

FBL Financial Group, Inc.•West Des Moines, IA

14d

About The Position

With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive. What You’ll Do: · Prepare claims for handling including assigning tasks, monitoring email queues, collecting supporting documentation as applicable and collaborating with various cross functional verticals including Claims management. · Work with department leaders and cross functional teams to manage support functions including, but not limited to: transcription, preparation of legal documentation and system support. · Set priorities and plan activities to manage an inventory of claims and related activities or assignments. · Investigate, document files, determine coverage, establish a plan of action and assure claims are settled in accordance with claims best practices, regulations and policy language. · Assist with aspects of claim payments and recoveries including escheatment, stop payments, trace letters, electronic payment assistance and recovery processing. · Respond to and resolve customer service requests according to policies in a prompt, efficient and courteous manner for external customers including vendors, departmental staff, and other personnel at all times. What It Takes to Join Our Team: · High school diploma or equivalent plus two years of relevant experience required. · Claims related work experience preferred. · Experience with various Claims programs preferred. · Analytical, attention to detail and decision making skill required. · Ability to meet target dates and work in a team environment. What We Offer You: When you’re on our team, you get more than a great paycheck. You’ll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, casual Fridays and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and even an onsite medical clinic. If your values align with ours, we invite you to join Farm Bureau Financial Services…where the grass really IS greener!

Requirements

High school diploma or equivalent plus two years of relevant experience required.
Analytical, attention to detail and decision making skill required.
Ability to meet target dates and work in a team environment.

Nice To Haves

Claims related work experience preferred.
Experience with various Claims programs preferred.

Responsibilities

Prepare claims for handling including assigning tasks, monitoring email queues, collecting supporting documentation as applicable and collaborating with various cross functional verticals including Claims management.
Work with department leaders and cross functional teams to manage support functions including, but not limited to: transcription, preparation of legal documentation and system support.
Set priorities and plan activities to manage an inventory of claims and related activities or assignments.
Investigate, document files, determine coverage, establish a plan of action and assure claims are settled in accordance with claims best practices, regulations and policy language.
Assist with aspects of claim payments and recoveries including escheatment, stop payments, trace letters, electronic payment assistance and recovery processing.
Respond to and resolve customer service requests according to policies in a prompt, efficient and courteous manner for external customers including vendors, departmental staff, and other personnel at all times.