Claims Adjuster Trainee
Progressive - Metairie, LA
posted 3 months ago
About the position
As a Claims Adjuster Trainee, you will embark on a comprehensive training program designed to equip you with the skills necessary to assist customers in navigating the claims process after an accident. This position is not field-based; instead, you will engage with customers primarily over the phone, fostering relationships and providing support in a fast-paced environment. Throughout your training, you will learn to manage a full caseload of claims efficiently, guiding each case from initiation to resolution. You will receive ongoing coaching from experienced leaders and collaborate with a supportive team, ensuring you have the resources needed to succeed. The role involves in-depth training on property damage and insurance contracts, enabling you to confidently and independently adjust claims. You will be responsible for determining coverage and liability, interviewing customers, claimants, and witnesses, and partnering with appraisers and estimators to manage vehicle repairs. Additionally, you will negotiate with customers and other insurance carriers to resolve claims effectively. This hybrid position allows you to work in-office two days a week, as determined by local leadership, while giving you the flexibility to choose your work location for the remaining three days, whether at home or in the office. After the initial 12-month period, the in-office requirements will vary based on business needs. This setup is designed to foster relationship-building and collaboration, with ample support from your leaders and colleagues to aid in your professional development.
Responsibilities
- Determine coverage for claims
- Assess liability to identify who is at fault for damages
- Interview customers, claimants, and witnesses to gather information
- Collaborate with appraisers and estimators to manage vehicle repairs
- Negotiate with customers and other insurance carriers to resolve claims
Requirements
- Three years of relevant work experience
- Bachelor's degree
- Two years of relevant work experience and an associate degree
Benefits
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision insurance, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts and health savings accounts
- Life insurance
- Paid time off, including volunteer time off
- Paid & unpaid sick leave where applicable
- Short & long-term disability
- Parental & family leave
- Military leave & pay
- Career development & tuition assistance
- Diverse, inclusive & welcoming culture with Employee Resource Groups
