Claims Adjuster Trainee
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About The Position
As a Claims Adjuster Trainee at Progressive, you will embark on a comprehensive training program designed to equip you with the skills necessary to assist customers in navigating the claims process after an accident. This role is not field-based; instead, you will engage with customers primarily over the phone, fostering relationships and providing support during a challenging time. The position is set in a fast-paced environment where you will learn to manage a full caseload of claims efficiently, ensuring that each claim is resolved from start to finish. You will receive ongoing coaching and support from a collaborative team, allowing you to develop your skills in a nurturing environment. The training will cover essential topics such as property damage assessment and understanding insurance contracts, enabling you to adjust claims confidently and independently. This hybrid role allows for flexibility, as you will work in the office for two days each week, with the option to choose your work location for the remaining three days, whether at home or in the office. After the initial 12-month period, the expectation for in-office attendance will vary based on business needs, but you will always have the option to work in the office as often as you prefer. Upon completion of your training, you will be responsible for determining coverage and liability, interviewing customers, claimants, and witnesses, and partnering with appraisers and estimators to manage vehicle repairs. You will also negotiate with customers and other insurance carriers to resolve claims effectively. This position not only offers a competitive salary but also a supportive work culture that values diversity and inclusion, making it an excellent opportunity for those looking to start a career in the insurance industry.
