Claims Adjuster Lead

Gallagher•Lower Allen Township, PA

9h•Remote

About The Position

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. This role involves independently conducting detailed analysis vital to investigating claims exposure and recommending appropriate settlement strategies and action plans. You will create reservation of rights, coverage denial letters, negotiate and resolve settlements directly with involved parties. You will interact extensively with various parties involved in the claims process, and may recommend retaining the advice of outside specialists. You will handle claims consistent with clients’ and corporate policies, procedures in accordance with any statutory, regulatory and ethical requirements within specialized niche/industry. You will document and communicate claim activity timely and efficiently and in a manner which supports the outcome of the claim file. You will also coach, mentor and may supervise lower level adjusters. As a key member of our Claims Adjuster team, you will investigate, evaluate, and resolve complex claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution. You will work in partnership with our clients to deliver innovative solutions and enhance the claims management process, and think critically, solve problems, plan, and prioritize activities to optimally serve clients.

Requirements

Claims Background: General Liability and Litigation
Jurisdictional Experience: Nationwide
Active Adjusters' licenses: Any (TX, FL, NY, HI and RI a plus) (Must acquire within specified timeframe)
High school diploma
7 or more years related claims experience and proven track record to handle complex claims issues at a senior adjuster level
Appropriately licensed and/or certified in all states in which claims are being handled
Knowledge of accepted industry standards and practices
Computer experience with related claims and business software

Nice To Haves

Bachelor's Degree

Responsibilities

Independently conducts detailed analysis vital to investigating claims exposure and recommend appropriate settlement strategies and action plans.
Create reservation of rights, coverage denial letters, negotiate and resolve settlements directly with involved parties.
Interact extensively with various parties involved in the claims process, and may recommend retaining the advice of outside specialists.
Handle claims consistent with clients’ and corporate policies, procedures in accordance with any statutory, regulatory and ethical requirements within specialized niche/industry.
Document and communicate claim activity timely and efficiently and in a manner which supports the outcome of the claim file.
Coach, mentor and may supervise lower level adjusters.
Investigate, evaluate, and resolve complex claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
Work in partnership with our clients to deliver innovative solutions and enhance the claims management process.
Think critically, solve problems, plan, and prioritize activities to optimally serve clients.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program