Claims Adjuster - Commercial Property (Entertainment)

About the position

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility. The position involves proactive claim management including investigation, evaluation, negotiation, and resolution of claims in accordance with claims regulatory guidelines.

Responsibilities

• Proactive claim management including investigation, evaluation, negotiation, and resolution of claims in accordance with claims regulatory guidelines
• Evaluate and address coverage issues
• Recognize subrogation and salvage potential and assign to internal partners
• Determine appropriate reserving levels
• Select and direct independent external service providers (e.g. Independent Adjusters, Experts)
• Manage and monitor incoming claims communication (email, phone, mail) and respond in a timely manner
• Negotiate and resolve claims ensuring cost effective, service orientated solutions
• Ensure claims are settled in accordance with settlement guidelines
• Drive effective salvage and subrogation processes
• Ensure all claims handled within authority limits, and in line with Arch Claims procedures and guidelines
• Support establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters
• Proactively liaise with underwriters on market management initiatives
• Positively represent Arch externally to the market and develop and maintain relationships with brokers and clients, as well as other relevant stakeholders (e.g. third party adjusters)
• Proactively drive involvement of functional areas in Claims handling process, e.g. Underwriting, Operations

Requirements

• Bachelor's degree from an accredited university or two or more insurance industry designations or four additional years of related experience beyond the minimum experience required above may be substituted in lieu of a degree
• Three - Five (3-5) years of work experience at an insurance company and/or insurance claims loss adjustment service provider managing property claims process supporting commercial accounts
• Adjuster Licensing required
• Knowledge of claims handling process from notification to settlement and recovery
• A knowledge of reserving principles and practices
• Ability to analyze non-complex data, from multiple sources, in detail; identify and resolve issues before they transpire
• Ability to review and understand contracts and agreements
• Ability to negotiate best position for Arch, and client, often in contentious situations, managing conflicting priorities of various parties
• Use general office application tools e.g. Power Point, Excel, Word
• Ability to express ideas and messages clearly, both written and verbally. Ability to 'sell' claims service abilities as a marketing tool
• Proven track record in handling claims involving complex coverage and damage
• Multi-lingual is a plus

Benefits

• Incentive eligible compensation
• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs