Claims Adjuster - Auto Repair Specialist

Cadence Innovations Group•South Jordan, UT

49d•$20 - $22

About The Position

As Alpha Warranty’s Claims Adjuster L1 Repair Specialist, you will use your automotive knowledge to work directly with repair shops across the United States throughout the mechanical repair claim process. You communicate with the shops by phone and email to ensure a complete understanding of the necessary car repair and if it can be covered under the customer’s service contract, while accurately typing notes of the claim in our system. With every interaction we work to provide accurate and efficient claim decisions for our customers, regardless of how complicated the repair may be. Don’t worry, we have Sr. Claims Adjusters to handle the complex and high-dollar repair claims. A veteran owned business since 2002, Alpha Warranty Services is a multi-award-winning, nationally recognized Vehicle Service Contract (VSC) provider. At Alpha Warranty, you’ll have the opportunity to connect and collaborate with members of our awesome team for success in your job responsibilities, which, in addition to what we’ve described above, also include:

Requirements

Vehicle repair experience, knowledge, and/or interest is a huge plus, but not required
Some customer service experience is required
Call center experience is strongly preferred, but not required
Clear and professional verbal and written English communication skills – bilingual Spanish/English skills are highly valued and paid more, but not required
Comfortable navigating current technology such as computers, phones, internet, and various software
Accurate typing skills with a speed of at least 30+ WPM
Ability to successfully collaborate, problem solve, and listen, with a great attention to details
Capacity to embrace change and new opportunities as we continue to grow
High school diploma or GED equivalent is required

Responsibilities

Documenting all claim details and decisions using our internal systems, including requesting approved claim payments
Collaborating with repair shops to address claim needs such as part orders, inspections, and communicating final claim decisions
Providing meaningful and innovative solutions to challenging problems, whenever possible
Other responsibilities and projects as assigned by your manager

Benefits

Competitive pay - Base of $20-$22.25/hr. (doe) + $1/hr. for bilingual Spanish/English language skills! Up to $4/hr. more for certain active ASE Certifications!
Up to $400 monthly performance bonus! $500 sign-on bonus after 6-months!
Full benefits package (Medical, Dental, Vision, 401k, etc) with generous company contributions
Paid Time Off and Paid Holidays
Tuition Assistance from day one
Monday-Friday schedules – NO WEEKENDS
Onsite fitness center
Basketball court
Game room with bowling alley
Ergonomic Workstations
An exceptionally supportive company culture that places people over profit.
Fair and competitive compensation.
Health insurance options with generous company contributions.
Dental and Vision coverage.
Life and Disability insurance (100% company paid + options for more!)
Competitive 401K matching.
Paid Time Off (PTO) and Paid Holidays.
Paid Volunteerism Time Off (VTO) to support your community.
Legal and Pet insurance options.
Free Roadside Assistance for your personal vehicle.
Tuition Assistance Program with immediate eligibility.
Ongoing professional training and development.
Employee incentive and recognition programs