Claims Adjuster, Auto Liability

Pemco Mutual Insurance Co

299d • $58,444 - $97,406

About The Position

At PEMCO we're all about people - our customers, our employees, and the community. We're a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America's Best Insurance Companies in both Auto and Home for 2025 based on customer survey feedback. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We're committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we're different and the same - enabling all individuals to achieve their full potential.

Requirements

• B.A. or B.S. degree or equivalent work experience (business or related field).
• 3 years of experience in claims roles, including prior experience with low to moderately complex liability claims is required.
• Insurance industry designations or certifications preferred.
• MS Office: Skilled proficiency in Excel, Word, Outlook is required.
• Customer First: Has a relentless focus on the customer and dives deep into the challenges they face with a strong customer service orientation.
• Problem Solver: Ability to analyze, diagnose and resolve complex unstructured problems quickly, efficiently, and collaboratively.
• Composure: Remains calm maintains perspective and responds in a professional timely manner, when faced with tough situations. Demonstrates patience and resilience, is deliberate, leads through ambiguity with compassion during difficult times.
• Compliance: Knowledge and understanding of relevant laws, rules, and regulations.

Responsibilities

• Effectively manage fluctuating workload, with moderate supervision, while maintaining focus on claims quality and customer experience.
• Investigate loss facts promptly, including the gathering of physical evidence, to make accurate and timely liability decisions with guidance.
• Issue timely claims payments with a low to moderate level of claims payment authority, present files outside of authority level for review and approval.
• Occasional CAT duty as needed.
• Translate liability and damage evaluations into meaningful negotiation plans.
• Collaborate with other internal departments in recognizing and referring claims involving SIU, subrogation, auto physical damage, and total loss.
• Build rapport with policyholders, customers, agents, carriers, attorneys, vendors, contractors, and repair technicians to facilitate prompt and accurate claim resolution.
• Apply case and statutory law in the proactive adjustment of low to moderately complex auto liability claims.
• Accurately interpret coverage using intermediate level contract, regulatory and compliance knowledge, following company file handling procedures.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

Benefits

• Medical, dental, and vision plans with generous employer premium cost shares.
• Employer-paid basic life and accidental death & dismemberment insurance policies.
• Long- and short-term disability benefit coverages.
• 401(k) plan with a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).
• Vacation accrues at a rate of 10 days for new hires, increasing based on tenure to a maximum of 25 days.
• Four (4) personal days granted immediately upon hire.
• Paid holidays for the eight (8) holidays observed by PEMCO.
• Up to ten (10) days of sick leave immediately upon hire.
• Paid time off for bereavement, jury duty, and employee volunteering.
• Flexible Spending Accounts.
• Education Assistance Program after one year of service.
• Scholarship program for children of PEMCO employees after one year of service.
• Employee Assistance Program.
• Well-being program.
• Discretionary taxable gifts and gift cards.
• Discounts on computer software and hardware, cell phone plans, and rental cars.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree