Claims Adjudicator - Presque Isle

State of Maine • Presque Isle, ME

3d • $22 - $30

About The Position

The Maine Department of Labor is seeking a detail-oriented and impartial Unemployment Claims Adjudicator to join our team. This position plays a critical role in evaluating unemployment benefit claims, interpreting state and federal laws, and ensuring program integrity. You will conduct investigations, make legally sound determinations, and support the fair administration of unemployment benefits. Why Work With Us Purposeful Work: Help ensure fairness and integrity in public benefit programs. Professional Growth: Learn, grow, and contribute in a dynamic regulatory environment. Supportive Team: Collaborate with a dedicated, mission-driven team.

Requirements

• Interviewing and investigative techniques.
• Research techniques and practices.
• Labor-management relations.
• Federal and state laws, rules, regulations, precedent cases, and agency manuals governing UC programs.
• Policies and procedures relating to the prevention, detection, and recovery of overpayments.
• Public sector and private industry employment practices.
• Quality Control Program goals and objectives.
• Communicate effectively.
• Write clearly and effectively.
• Determine benefit eligibility.
• Interpret and apply laws, rules, and regulations in specific circumstances.
• Compile and analyze facts, reach logical conclusions, and make sound recommendations.
• Deal effectively with irate or confused clients.
• Demonstrate competent time management.
• Use desktop and laptop computers.
• Write complete and understandable decisions and reports.
• Plan, direct, and coordinate the work of subordinate staff.
• Train subordinate personnel
• A Bachelors Degree in Business Administration, Human Resources, Economics, Finance, or related field and two (2) years of technical, administrative, or paraprofessional support level experience in public contact work which demonstrates interviewing, data gathering, and analytical skills.
• Comparable work experience may be substituted for education on a year-for-year basis.

Nice To Haves

• Experience adjudicating unemployment or public benefits claims
• Knowledge of Maine Employment Security Law

Responsibilities

• Interview claimants, employers, and witnesses—primarily by phone—to determine benefit eligibility and chargeable employer accounts.
• Analyze employment history, wage data, and separation information to reach accurate determinations.
• Write clear, well-reasoned decisions based on evidence and applicable laws.
• Explain laws, regulations, and policies to claimants, employers, and the public.
• Represent the Department in appeal hearings and court proceedings, providing testimony to support decisions.
• Investigates, research, and documents allegations of misrepresentation and fraudulent claims in order to determine validity and prepare reports of investigation.
• Plan, assign, and review work of support staff; provide training and oversight to ensure consistent and equitable application of rules.

Benefits

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.91% for Confidential employees.
• State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees