Claims Account Manager, Property

Arch Insurance Group Inc.

159d

About The Position

The Claims Division is seeking a Property Claims Account Manager (CAM) to join the Programs Claim Team. In this role, the incumbent will actively manage and effectively oversee assigned business accounts for commercial property claims handled by third party administrators.

Requirements

• Minimum of ten (10) years’ working experience overseeing and managing First Party Commercial Property claims.
• Proper Adjuster Licenses in all applicable states.
• Ability to handle high severity Commercial Property claims.
• Working knowledge & expertise with multiple jurisdictions.
• Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint, Word, and Power BI.
• Exceptional communication (written and verbal), influencing, negotiating, listening, and interpersonal skills.
• Strong problem-solving, analytical, organizational, and time management skills.
• Ability to take part in active strategic discussions.
• Ability to work independently and in a team environment.
• Willing and able to travel 25%.

Nice To Haves

• Bachelor's degree preferred; in lieu of degree, 15 years of working and managing first party commercial property claims experience.

Responsibilities

• Work with our TPA’s to ensure proper claims handling and service delivery.
• Perform technical claims oversight on claims with an expected value over $50,000.
• Attend mediations and trials.
• Grant reserve and settlement authority on cases above the TPA’s authority.
• Make coverage determinations and review Reservation of Rights and coverage disclaimer letters as prepared by the TPA.
• Complete claims audits at TPA branch claims offices or online.
• Handle or facilitate administrative tasks between Arch and the TPA to ensure seamless service delivery to the client.
• Provide overall portfolio management of the book.
• Conduct data analysis, trending, and action planning related to audits or other findings.
• Responsible for Portfolio Management of assigned programs, providing support to program-level CAM and Programs Underwriting team.
• Ensure timely reporting of large losses and anticipated development.
• Coordinate capture of CAT event data for assigned programs.
• Contribute claim insights to underwriting product development initiatives.
• Provide monthly updates to stakeholders on claim key performance indicators.
• Proactively review pending TPA files for potential oversight intervention.
• Act as the Arch Property claims contact for assigned Property accounts written by Programs.
• Participate in client set-up meetings and telephonic as well as in-person claims reviews.
• Help resolve any claims or service issues that arise.
• Conduct periodic Quality Assurance Audits of TPA performance consistent with claim handling guidelines.
• Collaborate with Underwriting and Risk Control to assist in the risk selection process.
• Provide feedback on any claims, legal or jurisdictional issues.
• Address potential solutions to current claims or service problems.
• Participate in meetings with brokers and/or prospective accounts/program managers.
• Identify loss trends on an account or book of business level.
• Conduct due diligence reviews on new TPA’s.
• Collaborate with other internal business units such as Finance, IT, and Legal on any issues, trends, or projects that arise.
• Address state and federal regulatory issues.

Benefits

• Multiple medical plans plus dental, vision and prescription drug coverage.
• Competitive 401k with generous matching.
• PTO beginning at 20 days per year.
• Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer.
• Basic Life and AD&D Insurance as well as Short and Long-Term Disability.
• Paid Parental Leave of up to 10 weeks.
• Student Loan Assistance and Tuition Reimbursement.
• Backup Child and Elder Care.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree