Claims Account Manager, Captives

AXA SA•Dallas, TX

46d

About The Position

Claims Account Manager - US Middle Market Multiple Locations Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. You build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement. â¯ As a Claim Account Manager - US Mid-Market for the Americas Claims team, you will be responsible for claim account management functions for customers in our growing US Mid-Market business unit, helping to sell AXA XL Claims value in the marketplace and managing claims-related service issues for our customers, Third Party Administrator ("TPA") and key distribution partners.

Requirements

Broad claims account and vendor management experience: Ideal candidates should have advanced experience within a TPA or Insurance Carrier.
Robust organizational abilities to track multiple projects and tasks.
Effective Technical Multi-Jurisdictional claims experience in a broad base of lines of business including but not limited to: Worker's Compensation, Auto, General Liability Property and Umbrella.
Technical skills with Excel, PowerPoint and Word and /or business intelligence tools in order to perform loss run data evaluations.
A Bachelor's Degree or equivalent is required for this role.
Excellent verbal and written communication, negotiation and presentation skills with the ability to communicate both internally and externally with senior management, business partners.
Travel is anticipated as up to 20% of the time.

Nice To Haves

Chartered Property Casualty Underwriter (CPCU) or similar designation is preferred but not required.

Responsibilities

Representing AXA XL externally with brokers and customers promoting AXA XL claims value proposition to help distinguish us in the US Mid-Market marketplace.
Participating in marketing and business development activities, including partnership with internal business colleagues to present AXA XL claim capabilities to brokers and prospective customers.
Completion of new account implementations including completion of Welcome/Onboarding meetings with new insured, in-house claims units, TPA and broker partners to ensure all parties are aware of their roles and responsibilities on the claim program.
Interaction with the in-house claim units and third-party administrator as needed, to develop, implement and monitor compliance with the client specific instructions and any action plans related to performance on the claim program.
Management of the claim review process for the client, including coordinating the necessary internal and external resources to conduct the review, and coordinating the review meeting.
Conducting meetings with clients and brokers as necessary to resolve issues and manage the ongoing client relationship.
Interaction with the Claims Technical Team on losses.
Proactive communication with internal and external stakeholders to deliver optimal claims service.
Leading client stewardship meetings to address performance of the Insured and opportunities for improvement, in participation with the in-house claim units and third-party claims administrator.
Manage and participate in Lessons Learned calls with internal and external stake holders

Benefits

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
Robust support for Flexible Working Arrangements
Enhanced family-friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter
AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security.
It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.