Claim Team Manager - Property Field Inspection

State Farm•Nashville, TN

1d•$107,000 - $142,000•Remote

About The Position

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Responsibilities Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers. This includes: First-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary activities Review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments Coordinating, communicating, and implementing new Company programs, policies, practices, and procedures Ensuring compliance with company procedures, applicable federal/state laws, and legal requirements Promoting development of employees within an inclusive environment Where You'll Work: This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Candidates may be asked to work outside of their assigned territory as business needs dictates. This position is located in Crossville, TN, Nashville, East TN and responsible for leading a team who services these zip codes: 37201 37203 37204 37205 37206 37207 37208 37209 37210 37211 37212 37213 37214 37215 37216 37217 37218 37219 37220 37221 37228 38555 38558 38571 38572 37701 37705 37710 37714 37715 37716 37721 37724 37726 37729 37733 37737 37742 37748 37752 37753 37754 37755 37756 37757 37762 37763 37766 37769 37770 37771 37772 37774 37777 37779 37801 37803 37804 37806 37807 37819 37825 37828 37829 37830 37840 37841 37845 37846 37847 37849 37852 37853 37854 37865 37866 37870 37872 37878 37879 37882 37886 37887 37892 37902 37909 37912 37914 37915 37916 37917 37918 37919 37920 37921 37922 37923 37924 37931 37932 37934 37938 37996 37998 38504 38553 38556 38565 Competitive candidates should reside within a commutable distance of this territory. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Requirements

Effective written and verbal communication skills
Demonstrated leadership behaviors
Promote and maintain a relentless focus on the customer when making decisions
Candidly assess our environment and tackle challenges head-on
Inspire and energize people to understand and achieve common goals
Physical agility to allow for: frequent lifting, carrying, and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
May be required to complete Rope and Harness Safety Training
A valid driver's license is required
Employees must successfully complete all required training, including applicable licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s)

Nice To Haves

Bachelor's degree in a related field of equivalent work experience
Claims operations and/or call center experience
Prior leadership experience
Experience with Xactimate, XactContents

Responsibilities

First-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary activities
Review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments
Coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
Ensuring compliance with company procedures, applicable federal/state laws, and legal requirements
Promoting development of employees within an inclusive environment

Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!
Potential starting salary range: $107,000.00-$142,000.00
Starting salary will be based on skills, background, and experience
High end of the range limited to applicants with significant relevant experience
Potential yearly incentive pay up to 24% of base salary
At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!
Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.