State Farm-posted about 1 year ago
$75,260 - $121,103/Yr
Full-time • Mid Level
Remote • Dunwoody, GA
Insurance Carriers and Related Activities

The Claim Team Manager at State Farm is responsible for leading and developing a team of Auto Claim personnel, ensuring they provide exceptional service to customers recovering from unexpected events. This role involves managing hiring, training, performance, and compliance with company policies and legal requirements, while also serving as a technical resource in claims settlement procedures. The position is hybrid, allowing for both remote and in-office work, and emphasizes a commitment to employee development and customer satisfaction.

  • Responsible for first-line management of assigned Auto Claim personnel, including hiring, training, coaching, and performance management.
  • Leads team toward desired department and company goals.
  • Reviews and controls the operation's claim activities, including investigations and claim payments.
  • Serves as a technical resource in claims settlement procedures and company policies.
  • Coordinates and implements new company programs, policies, and procedures.
  • Ensures compliance with company procedures and applicable laws.
  • Promotes employee development and seeks competitive candidates for the Auto Property Segment.
  • Bachelor's degree preferred.
  • Prior formal or informal leadership experience required.
  • Experience in auto claims operations and/or call center preferred.
  • Effective written and verbal communication skills.
  • Demonstrates leadership behaviors focused on customer satisfaction and team motivation.
  • Experience in personal injury law.
  • Knowledge of automotive repair methods and parts.
  • Familiarity with medical and anatomical terminology.
  • Paid holidays
  • Health insurance
  • Dental insurance
  • 401(k)
  • Matching gift program
  • Tuition reimbursement
  • Adoption assistance
  • Parental leave
  • Employee assistance program
  • Vision insurance
  • Employee discount
  • Bereavement leave
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