Claim Support Specialist - Tampa, FL

AAA-The Auto Club Group•Tampa, FL

23h•$20 - $23•Hybrid

About The Position

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: This position is currently a hybrid role with time in office & working from home, our Tampa office location is where this employee would handle day-to-day operations. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Claim Support Specialist– The Auto Club Group Reports to: Casualty Claim Manager II What you will do: (Primary Duties & Responsibilities) In accordance with established guidelines, assign claims electronically. Recognize subrogation potential and refer claims to appropriate area as indicated. Update claims files to document assignments. Review claims assignments within assigned area to ensure proper load-balancing. Perform quality control tasks to ensure the timely assignment of claims. Monitor claim systems to ensure proper assignment of claims based on key identifiers within intake reports. Notify management of system problems or potential issues. Forward claim files to appropriate areas (e.g. Legal) as necessary. Perform a variety of high-level support duties to ensure the proper handling of claims. Assist management in the support of department projects and research and compile requested information. Gather information for management reports. Create and distribute various reports and/or documents including: agent workload assignments, open claims, agent attendance, etc. May enter, process, retrieve and/or correct data to ensure systems are updated and management has correct information to respond to inquiries. Review claim files to ensure payments are disbursed to appropriate individuals. Assist other staff members in performing claim support functions such as typing correspondence/memos and responding to telephone inquiries as needed during peak periods/staff shortages. Answer customer/vendor calls and provide information, as needed. Perform other related duties as assigned. Supervisory Responsibilities (briefly describe, if applicable, or indicate None): N/A With our powerful brand and the mentoring, we offer, you will find your position as a Claim Support Specialist can lead to a rewarding career at our growing organization. How you will benefit: Claim Support Specialist will earn a competitive salary of $20.00 to $23.00 hourly with an annual bonus potential based on performance. Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: 401k Match Medical Dental Vision PTO Paid Holidays Tuition Reimbursement We’re looking for candidates who: Required Qualifications (these are the minimum requirements to qualify) Education (include minimum education and any licensing/certifications): High school education or equivalent Completion of ACG approved training program for the position. A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members. Experience: P.C. software applications Knowledge and Skills: Knowledge of: general claim processing functions claim processing system Ability to: work under pressure organize and prioritize work prepare claim files communicate effectively with others over the telephone and in person investigate policy coverage, including the establishment of new policies and verification of cancelled policies compose a descriptive narrative perform alphabetic and numeric filing use basic math skills bend and stoop in order to file and/or retrieve claims documents sit for the majority of the day operate a PBX console handle multiple tasks use automated processing and computer systems audit records and computer files rotate within department to perform various training or support functions provide high quality customer service analyze and problem solve Preferred Qualifications Education: College level coursework or equivalent claims experience. Experience: preparing claim files and diary entries performing salvage activities such as file preparation, processing of titles, arranging for vehicle towing and storage Knowledge and Skills: Knowledge of: insurance processing, including the understanding of policy/coverage terminology subrogation procedures homeowners claims bodily injury homeowners' policy coverage/terminology techniques Work Environment This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 13+ million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. If you have a disability and require an accommodation to help you complete our employment application process, please send an email to [email protected] indicating the accommodation / assistance needed and a member of the Talent Acquisition Team will follow up to assist you within 2 business days.

Requirements

High school education or equivalent
Completion of ACG approved training program for the position.
A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.
P.C. software applications
Knowledge of: general claim processing functions claim processing system
Ability to: work under pressure organize and prioritize work prepare claim files communicate effectively with others over the telephone and in person investigate policy coverage, including the establishment of new policies and verification of cancelled policies compose a descriptive narrative perform alphabetic and numeric filing use basic math skills bend and stoop in order to file and/or retrieve claims documents sit for the majority of the day operate a PBX console handle multiple tasks use automated processing and computer systems audit records and computer files rotate within department to perform various training or support functions provide high quality customer service analyze and problem solve

Nice To Haves

College level coursework or equivalent claims experience.
preparing claim files and diary entries performing salvage activities such as file preparation, processing of titles, arranging for vehicle towing and storage
Knowledge of: insurance processing, including the understanding of policy/coverage terminology subrogation procedures homeowners claims bodily injury homeowners' policy coverage/terminology techniques

Responsibilities

In accordance with established guidelines, assign claims electronically.
Recognize subrogation potential and refer claims to appropriate area as indicated.
Update claims files to document assignments.
Review claims assignments within assigned area to ensure proper load-balancing.
Perform quality control tasks to ensure the timely assignment of claims.
Monitor claim systems to ensure proper assignment of claims based on key identifiers within intake reports.
Notify management of system problems or potential issues.
Forward claim files to appropriate areas (e.g. Legal) as necessary.
Perform a variety of high-level support duties to ensure the proper handling of claims.
Assist management in the support of department projects and research and compile requested information.
Gather information for management reports.
Create and distribute various reports and/or documents including: agent workload assignments, open claims, agent attendance, etc.
May enter, process, retrieve and/or correct data to ensure systems are updated and management has correct information to respond to inquiries.
Review claim files to ensure payments are disbursed to appropriate individuals.
Assist other staff members in performing claim support functions such as typing correspondence/memos and responding to telephone inquiries as needed during peak periods/staff shortages.
Answer customer/vendor calls and provide information, as needed.
Perform other related duties as assigned.