Claim Specialist - Property Field Inspection

About the position

Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Grow Your Skills, Grow Your Potential.

Responsibilities

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims.
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently.
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process.
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000.
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations.
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines.

Requirements

• Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims.
• Strong knowledge of property insurance policies, coverage and claim handling practices.
• Knowledge of both residential and commercial building construction.
• Familiarity with local regulations and compliance requirements in your assigned territory.
• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders.
• Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus.
• Proven ability to assess damages, estimate repair costs, and negotiate settlements.
• Detail-oriented with strong organizational and analytical skills.
• Proficient in using claims management software and other relevant tools.
• Physical agility to allow for frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces.
• A valid driver's license is required.

Nice-to-haves

• Bachelor's Degree in a related field or equivalent work experience.
• Experience in handling complex or high-value claims.
• Construction background.
• Water mitigation inspection experience.
• Xactimate, XactContents.

Benefits

• Potential starting salary range: $59,059.65 - $90,000.00 annually.
• Potential yearly incentive pay up to 15% of base salary.
• State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options.
• Access to vision, dental, telemedicine, 24/7 mental health professionals, and much more.
• Educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Generous time off policies designed for holidays, family events, volunteering, or just to take a relaxing day off.
• 401(k) plan with company contributions of up to 7% of your salary.