Claims Specialist/Claim Consultant Complex Claims Unit Bodily Injury
About The Position
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. CLAIM SPECIALIST / CLAIM CONSULTANT – BODILY INJURY The Claim Specialist / Claim Consultant are the most senior claim handling designations within the Complex Claims Unit – Bodily Injury (CCU BI). CCU BI is a highly specialized claim team responsible for the management of The Hartford's long-tail asbestos, sexual molestation/harassment, sports-related head injury, opioid, and toxic tort claims. Claims in CCU are often associated with complex fact patterns and coverage issues that may involve multiple years and types of insurance coverage. CCU claims also commonly involve litigation, require subject matter expertise to manage and can involve higher exposures. We will hire at either the Claim Specialist or Claim Consultant level depending on the candidate’s experience and qualifications.
Requirements
- 5+ years latent bodily injury claim handling experience
- Experience in handling affirmative/defensive risk transfer; including additional insured tenders
- Excellent verbal and written communication skills
- Excellent analytical and critical thinking ability
- Ability to present in a roundtable setting with a well-reasoned and analytical evaluation
- Experience in the creation and delivery of presentations
- Superior customer service skills and active listening skills
- Proven track record of prioritizing and managing multiple responsibilities
- Proven track record of effective negotiations/settlement of high-value general liability claims
- Demonstrated negotiation and conflict resolution skills
- Proficiency with MS Office, especially Word and Excel
- Active Property & Casualty State Insurance Adjuster license
- Proficiency utilizing AI-powered tools to enhance claim reviews and streamline workflows
Nice To Haves
- Bachelor's degree strongly preferred
- 7-10+ years latent bodily injury claim handling experience
- Proficiency handling litigated claims
- Experience in analyzing EPLI and personal and advertising injury coverage parts
Responsibilities
- Provide proactive communications to customers and business partners throughout the claims management and resolution process
- Respond promptly to customer inquiries and deliver exceptional customer service
- Review and analyze multiple complex insurance policies and coverage sections, including general liability and umbrella/excess liability
- Write and clearly articulate concise, accurate coverage positions
- Conduct thorough investigations regarding claims and/or lawsuits
- Effectively manage litigation and counsel, including litigation planning and budgeting, and proactively position claims for resolution
- Develop and persuasively communicate complex coverage, liability, and damage assessments
- Offer thoughtful, actionable guidance to leadership, which may include preparing and delivering presentations to inform decision-making
- Pursue and complete coverage and liability risk transfers against other responsible parties and insurance carriers
- Attend mediations and trials as needed
- Proactively manage accurate expense, reserve, and financial transactions
- Consistently maintain up-to-date claims metrics
- Leverage AI-powered tools and analytics to enhance claim reviews, streamline workflows, and support data-driven decision-making throughout the claims process
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
